Job Description

Why this job matters
As a Privileged Access Engineer, you'll deploy and optimise CyberArk solutions in support of the Digital strategy. You'll own day-to-day operations-monitoring platform health, automating routine tasks (onboarding privileged accounts, remove decommissioned ones), and responding to incidents within agreed MTTR targets. Collaborating with cross-functional teams and third-party vendors, you'll drive continuous improvement plans, enforce performance standards, and ensure seamless privileged account access for critical business services. You will proactively monitor alerts, execute root-cause investigations, and engage vendors to restore services within SLA windows.
What you'll be doing

• Onboard and manage privileged accounts across various systems including Windows, UNIX/Linux, network devices, databases, and Web applications using CyberArk.
• Ensure proper connectivity and communication between CyberArk components and target systems
• Troubleshoot and account onboarding issues - credential verification failures, connectivity issues, or policy mismatches.
• Work with Application team to create safes, policies to enable secure credential management of their privileged accounts through CyberArk.

You'll have the following skills and experience

• Experience with CyberArk Privileged Access Management solutions, particularly with account onboarding.
• Strong knowledge of CyberArk components: Vault, PVWA, CPM, PSM.
• Experience in integrating CyberArk with various platforms: Windows, Linux/Unix, Oracle, Network Devices, and Web Applications, SQL servers
• Understanding of networking concepts: TCP/IP, DNS, routing, subnets, and firewall rules as related to system communication.
• Good knowledge of common ports and protocols (SSH, RDP, HTTPS, etc.) used by CyberArk for credential rotation
• Scripting knowledge (AutoIT, PowerShell, Python, etc.) is a plus for automation and integrations.
• CyberArk Defender and/or Sentry Certification.
• Experience in large enterprise or regulated environments.

Benefits

• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as 'My EV'

About us
BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.