Job Description

Hybrid requirements: This role has flexible working patterns.
Cyber Security Operations Analysts are central to driving PayPoint's Cyber Security and IT operations, playing a key role in delivering services to our clients, retailers, and consumers across the United Kingdom.
From the Security Operations Centre located in Welwyn Garden City, the team of analysts monitor and respond to alerts and events from across our network. The team will undertake the actions necessary to maintain our service availability and security, including triage, investigation, analysis, resolution, and escalation to third-line support teams.
With services hosted in our data centres and the Cloud, you will use a range of tools and technologies to provide the operational controls needed to maintain the high levels of service expected by our clients, retailers, and consumers.
We now have an opportunity for an enthusiastic individual to join our analysts in what is already a fun and engaging team.
While experience in a similar role is a good thing, we are happy to speak to graduates or those with IT backgrounds such as service desk and desktop engineers looking for a new role or path in their career.

What will you be doing?

Monitor IT and security events from SIEM (Security Information and Event Management) systems and other security tools to proactively detect incidents and prevent disruptions to services.
Manage the lifecycle of security incidents, from initial detection through to resolution, ensuring incidents are triaged, prioritized, and escalated as needed.
Investigate suspicious activities, security breaches, and incidents, using log data, threat intelligence, and system alerts to identify root causes and take corrective actions.
Triage and escalate incidents based on severity, organizational policies, and operational impact, ensuring timely resolution and minimal downtime.
Perform initial incident response actions, including containment, mitigation, and support for recovery, working closely with IT and security teams.
Collaborate with IT and security teams to investigate and resolve both security and operational issues, maintaining the balance between maintaining a strong security posture and minimizing impact on services.
Ensure the availability and performance of services, proactively identifying potential issues that could affect users, and collaborating with teams to resolve operational incidents
Maintain incident logs, documentation, and reports, tracking all events and resolutions for auditing, compliance, and continuous improvement purposes.
Analyse trends in security threats and vulnerabilities, staying ahead of emerging risks and continuously refining response strategies to mitigate future incidents.
Participate in threat hunting and vulnerability assessments, working with cross-functional teams to identify and close gaps in security while ensuring business operations run smoothly.
Support internal and external stakeholders to ensure security configurations, operational practices, and incident management processes are always improving.
Assist in developing and refining SOC procedures, playbooks, and runbooks, ensuring effective responses to both security and operational incidents.
Work in a 24/7 rotating shift pattern (4 days on, 4 days off) to ensure continuous monitoring, incident management, and operational support coverage.

What would we like from you?

Passion for the IT sector, with an interest in Cyber Security.
Strong problem-solving skills.
Detail orientated with strong written and verbal communication skills.
Knowledge of Microsoft Office 365

It would be great if you already have...

Experience of working in a 24/7 rota, specifically in an established IT or Security function.
Working knowledge of SIEM tools.
Scripting capability, particularly using PowerShell, Bash, and KQL (Kusto Query Language) for automation, scripting, and querying in Microsoft Sentinel and Defender.
Experience with security and monitoring tools such as Zscaler, Microsoft Defender, Microsoft Sentinel, Splunk, Halo, AppCheck, Zabbix, and Grafana.
Experience with batch automation tools.
Knowledge of Linux and Azure.
Understanding of PCI-DSS compliance.

What can we do for you?

You can expect a rewarding experience working with us in our head office in Welwyn Garden City. As a key member of the IT Service and Operations team, you will also benefit from a range of company benefits such as:
22 days holiday
On-site gym at our office (Free), and nationwide corporate rate gym membership
Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays
Contributory company pension scheme
Progression and Development routes
Private medical insurance
Life assurance of 3 x annual gross salary, with the option to purchase additional cover
You're also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card
We're committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PayPoint
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Role tech stack
Bash


PowerShell


Life at
PayPoint
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Culture overview
It's an exciting time to join PayPoint as we continue to grow rapidly, using our retail products and services expertise to develop innovative payment solutions for diverse markets.
At PayPoint, we pride ourselves on our workplace culture and the positive working environment we create. We are committed to creating a diverse workforce and invite applications from candidates of all backgrounds. We are always looking for talented, smart and creative people to join our business.
Our values
Our Vision is to achieve first-time delivery of outstanding technology and services to our customers, create a dynamic place to work for our people and deliver positive outcomes for all our stakeholders.
We do this by living our six values, which together form the DNA of our culture. They guide our behaviour and interactions with all of our customers.
Via our Monthly Values Award programme, we recognise individuals who demonstrate our company values in their day to day role. Each month we focus on one of our six values and reward an employee with 200 worth of Love2shop vouchers and the use of a premium car parking space for one month.
Ambitious:
Striving to achieve more
Always seeking to improve, in terms of personal development as well as what you do for the business
Creating an infectious energy and buzz
Being open to trying new things and learning from the experience
Collaborative:
Involving the right colleagues from across the business at an early stage to achieve the best outcome
Pulling together to get things done
Thinking beyond your own team/role to do the right thing for the business
Good communication - being transparent, keeping others informed and asking for and giving feedback
Accountable:
Taking responsibility for outcomes
Doing what you say you are going to do
Flagging issues/problems early
Putting things right when they do go wrong
Results-focused:
Focusing on activities that will have the biggest positive impact
Understanding what it takes and galvanizing people across the business to ensure plans are delivered successfully
Always acting ethically and with integrity
Celebrating the success of all involved
Can do:
Being open, positive and helpful
Finding ways to overcome challenges
Going the extra mile to get things done
Being able to adapt quickly to different situations
Good colleague:
Taking the time to get to know colleagues and have fun
Thinking of others/the team
Supporting colleagues through difficult times
Providing good quality work to others

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Employee benefits
Cycle To Work
Flexible Hours
Flexible Working
Free Food
Free Parking
Laptop
Life Insurance
Pension
Private Healthcare
Share Options
Wellbeing Programme
Office vibe
CITY CENTRE
FRIDAY DRINKS
OPEN PLAN
SOCIAL EVENTS
Location
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Tech at
PayPoint
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Leadership
Simon Coles
Chief Technology Officer
Engineering principles
AGILE PROCESS
AUTOMATED ACCEPTANCE TESTING
CONTINUOUS DEVELOPMENT
CONTINUOUS INTEGRATION
MICRO SERVICES
PAIR PROGRAMMING
SCRUM
TEST DRIVEN DEVELOPMENT
UNIT TESTING
Company tech stack
AngularJS


Blazor


Bootstrap


C#


CSS 3


Docker


.Net


.Net Core


Git


Golang


HTML5


JavaScript


jQuery


Kanban


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