Job Description

Company Overview

PAU Run & Ride is an established and independent cycle retailer based in Stoke-on-Trent. We're a forward thinking and fast-paced organisation known for our commitment to quality, community, and cycling excellence. PAU sells premium products including Pinarello, Wilier, Gazelle and MiRider to name a few, and strives to provide world class customer service.

Join our passionate team and lead our workshop with expertise, energy, and precision!

We're currently looking for a skilled and experienced

Cycle Maintenance Workshop Manager

to take charge of our workshop operations and ensure every bike leaves our store in top condition. The role is full time and may include some weekend working (on a rota basis).

The successful candidate will be involved with Project PAU Cycling Academy as principal mechanic supporting our youth cycle team in preparation for races in the UK and Europe - you might even get to meet Team PAU's ambassador, former Olympian, Sir Bradley Wiggins. As part of our dedicated team, you'll also be involved in supporting social community events, contributing to planning activities and you're welcome to participate too.

Responsibilities

Oversee the daily running of the workshop, prioritise and delegate tasks and keep the workshop, tools and equipment in good order and well organised Manage and mentor a small team of mechanics (including an apprentice) Implement organisational processes to streamline workflow and improve productivity. Maintain inventory control and ensure that all tools and equipment are well-maintained. Carry out high-quality servicing, repairs, and diagnostics on a wide range of high end bikes Maintain accurate service records and manage workshop inventory Deliver outstanding customer service and technical advice, proactively managing customer bookings to ensure timely completion of servicing and repairs Ensure all work is completed to Cytech standards and in line with health & safety procedures Monitor performance metrics to identify areas for improvement within the workshop.

Requirements

Cytech Level 2 (minimum)

- Level 3 preferred Proven experience as a cycle mechanic (ideally in supervisory role) Strong mechanical knowledge across a range of bike types, including e-bikes and high-end models Excellent organisational and communication skills Passion for cycling and delivering top-tier service Good time management abilities to handle multiple tasks efficiently. Basic sales skills to assist with customer interactions when necessary.

What We Offer

Competitive salary starting at 28,000 (subject to experience and qualifications) Generous staff discounts on bikes and accessories A supportive and friendly working environment Opportunities for further training and professional development Being part of a well-respected, rider-focused store

Ready to Ride With Us?

If you're a Cytech-qualified mechanic with leadership potential and a love for bikes; passionate about leading teams in a vibrant environment and have the skills to drive operational success, we'd love to hear from you.

To apply

, please submit your CV and a short cover letter outlining your experience

Keep bikes rolling. Keep riders smiling. Lead with confidence.

#PAU #TeamPAU #Cytech #WorkshopManager #ProjectPAU #SirWiggo #Pinarello #Wilier #Gazelle #MiRider

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free parking On-site parking Store discount
Schedule:

Day shift Weekend availability
Education:

GCSE or equivalent (preferred)
Experience:

Cycle Maintenance: 2 years (required)
Language:

English (required)
Licence/Certification:

Cytech (level 2 or higher) (required)
Work authorisation:

United Kingdom (required)
Location:

Stoke-on-Trent ST4 8AX (preferred)
Work Location: In person

Reference ID: WM-PRR-Jul25