Job Description

Prif Ddyletswyddau a Chyfrifoldebau

1 Darparu i ymwelwyr a Gardd Fotaneg Genedlaethol Cymru groeso cynnes a chwrtais a darparu cyngor a chefnogaeth drwy'r amser yn ystod eu hymweliad.

2 Darparu gwasanaeth cwsmeriaid rhagorol bob amser.

3 Ymateb i ymholiadau teleffon ac e-bost mewn ffordd broffesiynol.

4 Darparu gwybodaeth ddefnyddiol / deallus i ymwelwyr am Ardd Fotaneg Genedlaethol Cymru.

5 Rhoi gwybod i ymwelwyr am unrhyw ddigwyddiadau neu weithgareddau sy'n mynd ymlaen yn ystod eu hymweliad.

6 Prosesu aelodaeth, llogi a thaliadau wrth y ddesg.

7 Darparu cefnogaeth ar gyfer gweithgareddau a digwyddiadau mawr fydd angen.

8 Sicrhau bod yr ardd yn lan, yn drefnus ac yn groesawgar, a hynny'n cynnwys, ond nid yn unig, y caffe, y man croeso a'r mannau eistedd i ymwelwyr.

9 Gweithio'n hyblyg ar draws gwahanol adrannau yn yr Ardd yn ol yr angen.

10 Gweithio ar y cyd a staff a gwirfoddolwyr o'r holl adrannau ar draws yr Ardd i wella profiad ymwelwyr.

11 Unrhyw ddyletswyddau eraill yn ol yr angen ac yn gymesur a'r swydd.

12 Bydd hyfforddiant a chyflwyniad i'r swydd yn cael eu darparu.

13 Bydd yn ofynnol ichi weini alcohol, felly, yn unol a Chanllawiau Trwyddedu rhaid i'r ymgeisydd fod dros 18 oed.

Os ydych chi'n teimlo mai dyma'r dewis cywir i chi, anfonwch eich CV a llythyr eglurhaol ategol at HRManager@gardenofwales.org.uk cyn y dyddiad cau ar 25 Awst 2025 am 11:59 y nos.

Mae croeso i chi ddilyn y ddolen isod i'n gwefan i weld y disgrifiad llawn o'r swydd.

Gweithio gyda ni - National Botanic Garden of Wales

Main Duties and Responsibilities

1 Provide visitors of the National Botanic Garden of Wales with a warm and polite welcome and provide ongoing advice and support during their visit.

2 Provide excellent customer service at all times.

3 Respond to telephone and email enquiries in a professional manner.

4 Provide visitors with helpful / knowledgeable information about the National Botanic Garden of Wales.

5 Inform visitors of any events or activities taking place throughout their visit.

6 Process memberships, bookings and till payments.

7 Provide support for activities and large events when needed.

8 Ensure the garden is clean, organised and welcoming, this includes but not limited to the cafe, welcome area and visitor seating areas.

9 Work flexibly across different departments across the Garden as required.

10 Working collaboratively with staff and volunteers from all departments across the Garden to enhance visitor experience.

11 Any other duties as required and commensurate to the role.

12 Training and induction into duties will be provided

13 You will be required to serve alcohol, in accordance with Licensing Guidelines applicant must be over 18.

If you feel this is the right fit for you please send your CV and supporting cover letter to HRManager@gardenofwales.org.uk before the closing date on the 25th August 2025 at 11:59pm.

Please follow the link below to our website to view the full job description.

Work with us - National Botanic Garden of Wales

Pay: 12.21 per hour

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Sick pay Store discount
Work Location: In person

Application deadline: 25/08/2025
Reference ID: 0014