Job Description

Job Title:

D365 Customer Engagement (CE) Functional Consultant

Location:

London (Hybrid)

Company:

Growing Digital Transformation Consultancy

Type:

Permanent / Contract

Overview

We're working with a fast-growing digital transformation consultancy that is expanding its Microsoft practice and looking to hire a

D365 CE Functional Consultant

. You'll play a key role in delivering enterprise-level customer-centric solutions, with a strong focus on the

Customer Service module

, while collaborating across Azure and the Power Platform.

Key Responsibilities

Lead the functional design and delivery of

Dynamics 365 CE Customer Service

solutions Work closely with stakeholders to gather requirements and translate them into scalable D365 solutions Configure and customise D365 CE (Customer Service, Omnichannel, SLAs, queues, case management) Collaborate with technical teams to integrate D365 CE with

Azure services

Utilise the

Power Platform

(Power Apps, Power Automate, Power BI) to enhance customer service processes Support workshops, UAT, training, and go-live activities Act as a trusted advisor to clients throughout the delivery lifecycle

Key Skills & Experience

Strong functional experience with

Dynamics 365 CE

, specifically

Customer Service

Solid understanding of customer service processes and service management Experience working with the

Power Platform

(Power Apps & Power Automate essential) Exposure to

Azure

integrations and cloud-based architectures Experience working in a consultancy or project-based environment Excellent stakeholder engagement and communication skills
Job Types: Full-time, Freelance

Pay: 400.00-500.00 per day

Work Location: Hybrid remote in London W1F

Reference ID: AC-365CE