Job Description

Job Purpose

Enterprise Applications department is part of the Digital Services function at the MTC, deploying and supporting the enterprise applications used by MTC colleagues.


Dynamics 365 Support analyst role focuses primarily on supporting Microsoft Dynamics 365 systems through incident & request process. Collaboration with applications owners to determine priorities, required capabilities, capture requirements is of essence. This requires a high level of quality communication with users and within Enterprise Applications team.


Further, 2nd level support for Dynamics 365 applications' user base, ensuring that necessary information or solutions are shared with users of the system - leading to increased maturity of user competence overtime.

Communication

This role requires extensive verbal & written communication skills

With end users at all levels, in - non-technical terms. With members & management of MTC sales, events & marketing functions. With Information Systems colleagues.

As well as managing communications to the entire MTC business, in collaboration with Internal Communications department.

Innovation

Identifying how unique end user requirements can be met using standard system functionality.


Identifying solutions which add minimal complexity and support overhead.


Problem solving, troubleshooting and identifying how repeat issues can be avoided or mitigated through monitoring.

Knowledge

Knowledge of Microsoft Dynamics 365 applications (D365 F&O, SCM) at multiple levels, specifically configuration of: workflows, system & user interfaces, business processes and field management.


Skill set to communicate effectively at different levels - from individual users to managers


Skill set to prepare and deliver training sessions


Strong coordination skills - organising activities for super users across the business


Ability to create and manage high quality functional documentation and business analysis skills, ensuring knowledge retention within Enterprise Applications department.


Able to liaise with 3rd parties and implement required changes


ITIL qualification would be desirable at foundation level

Person Specification

All aspects of the role are to be carried out as an exemplar within the business in adhering to the MTC RIGHT way:

Acting responsibly, putting MTC's interests ahead of personal ambition. Providing inspirational leadership to all who come in contact with you. Delivering in the broadest sense a great working environment. Leading with humility, honesty and integrity in all that you do. Promoting teamwork, supporting through difficult times and collectively celebrating our successes.

In addition:


Work in a structured and organised manner, ensuring prioritisation and clearly recording activity and progress.


Resilient to outside pressures and ability to maintain focus


Great team player aiming to add value and skills to the team as a whole


Ensure a positive support experience for end Users.


The Manufacturing Technology Centre (MTC) was established in 2010 as an independent Research & Technology Organisation (RTO) with the objective of bridging the gap between academia and industry - often referred to as 'the valley of death'.


It represents one of the largest public sector investments in UK manufacturing and, after four years of planning and a 16 month build, the facility opened at Ansty Park in Coventry at the end of 2011.


In December 2011, there were 16 industrial members, 44 staff and just a few key pieces of equipment in the 'workshop'.


Over the following seven years the MTC's rapid growth has seen the expansion of our campus with the construction of three more facilities, including the opening of the Advanced Manufacturing Training Centre and the National Centre for Additive Manufacturing.


Our role has also increased to cover not only R&D but also Training, Advanced Manufacturing Management and Factory Design.


We now have over 700 talented employees working with us.


During this time we have helped hundreds of companies across a range of industries and over 100 of them have become members of the MTC.