Job Description

About The Role

Join the RAC Team as an

Incident Advisor - DAFaid Control Centre

We're excited to offer a

Part-Time

position for an

Incident Advisor

to join our dedicated

DAFaid Control Centre

at our iconic

Bescot office in Walsall

.





This role is offered on a

6-month Fixed-Term Contract

, starting

22nd October 2025

(please only apply if you are able to start on this date)

About the Role

As an Incident Advisor, you'll be at the heart of our customer service operations, ensuring the smooth day-to-day running of the DAFaid Contact Centre. You'll deliver exceptional service with a proactive and positive attitude, consistently meeting customer needs and striving to exceed expectations.



This is a fantastic opportunity to make a real impact in a fast-paced, customer-focused environment.

Annual Salary:

12,696.90

Available Shifts

4 on | 4 off pattern:

17:00-22:00 (20 hours/week) part-time

Key Responsibilities

Deliver outstanding customer service via telephone, ensuring a responsive and high-quality experience. Manage workloads effectively, showing initiative and attention to detail. Work both independently and collaboratively to maintain service excellence. Communicate confidently with internal and external stakeholders at all levels.

What We're Looking For

Strong attention to detail and ability to meet deadlines. Excellent keyboard and IT skills (Word, Excel, PowerPoint). Confident telephone manner and interpersonal skills. Assertiveness and professionalism in handling customer interactions.

What We Offer

Eligibility for our performance-based bonus scheme. 23 days annual leave (pro-rata). Pension scheme with up to 6.5% employer contributions. Life assurance cover (2x basic salary, up to 10x with flexible benefits). Family leave support and confidential wellbeing services. Car salary sacrifice scheme (after 12 months), including electric vehicle options. FREE RAC Ultimate Complete Breakdown Cover from day one. Access to

Orange Savings

- discounts on thousands of retailers, holidays, tech, and more. FREE onsite parking. Automatic enrolment into our

Colleague Share Scheme - 'Owning it Together'

, giving you a stake in RAC's future success.

Ready to become one of our #OrangeHeroes? Apply now and be part of our journey!

We're proud to foster a culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences.