Job Description

Be Part of the Team Behind the Drive

At SIXT, we don't just move vehicles - we move people, experiences, and careers forward. Our

UK Damage Department

is responsible for managing all vehicle damage cases across our UK fleet. As a

Damage Agent

, you'll play a key role in investigating claims, supporting customers, and helping us maintain the high standards we're known for.

YOUR ROLE AT SIXT

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As a Damage Agent, you'll handle every aspect of a damage claim -- from initial assessment to final invoicing. Your day-to-day will include:

Liability & Claims Management

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Review and assess damage claims for accuracy and quality Make final decisions on liability based on evidence and policy Escalate complex cases (e.g. breach of contract, insurance matters, serious incidents)

Invoicing & Finance

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Raise and issue damage-related invoices in line with contractual agreements Ensure all documentation is clear, accurate, and compliant

Customer Complaint Resolution

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Respond to customer queries and complaints regarding damage charges Communicate clearly, professionally, and with empathy

Debt Management

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Follow up on outstanding payments Work with internal teams to ensure timely resolution of overdue accounts

Quality & Collaboration

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Conduct quality checks on active claims Support onboarding of new business customers and ensure damage processes are clearly understood Work closely with departments like Fleet, Legal, and Customer Service

YOUR SKILLS MATTER

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We're looking for someone who is analytical, detail-oriented, and customer-focused, with the ability to manage complex cases and communicate clearly and confidently.

Technical Knowledge

: Demonstrates a solid understanding of liability and insurance principles (training can be provided), with familiarity in invoicing and debt recovery processes.

Attention to Detail

: Accurately reviews and interprets damage claims with a critical eye, ensuring consistency and precision in all case documentation.

Communication Skills

: Communicates clearly and professionally, both in writing and verbally, to convey complex information effectively to various stakeholders.

Case Management

: Efficiently handles high volumes of cases with accuracy, maintaining quality while meeting deadlines in a fast-paced environment.

Customer Service & Problem Solving

: Maintains a strong customer service focus with a proactive approach to resolving issues, including experience managing sensitive or escalated complaints.

WHAT WE OFFER

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Competitive Salary & Financial Security

Receive a competitive salary and enrol in SIXT's pension scheme for long-term security

Generous Time Off

Enjoy 22 days of annual leave plus bank holidays

Training & Development

Benefit from paid training sessions and various development opportunities

Exclusive Employee Benefits

Access special terms for SIXT car hire and extend these perks to friends and family through our staff rental scheme

Health, Wellbeing & Life Assurance

Utilize the Medicash health cashback plan and the Yulife wellbeing app, along with in-service life assurance.

Family-Friendly Support & Assistance

Enjoy generous family-friendly provisions and access our Employee Assistance Programme for additional support

About us:

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We are a globally leading mobility service provider with a revenue of EUR4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!