Job Description

Primary objectives:

To assist in the efficient running of the Damage & Insurance department and support all operational disciplines within all client programmes

To ensure the efficient operation of all damage / insurance claims To ensure high levels of customer service is achieved and clients' needs are fully met.
Detailed responsibilities:

Report all claims on clients insurance to our insurance company and liaise accordingly Liaise with suppliers to ascertain costs and supporting documentation for each claim
oAnalyse Audatex reports to ensure the photographs and costs of any damage is justified and not pre-existing

Assess condition reports completed by the driver at the start and end of hire to ensure any damage charged is justified Analyse all damage costs and ensure that they are in line with industry standards - make decisions as to whether to log the claim if under the excess payment Manage and resolve any disputes with customers, suppliers and insurance companies with regards to ongoing claims Manage all Corporate Claims and to report to our corporate customers using the standard process Ensure SLAs are adhered to by suppliers to ensure claims are logged in a timely manner Log all claims on internal claim platform and manage daily tasks Make contact via phone or email to drivers that have damaged hire vehicles to ensure they are aware of the process, and the claim is logged accordingly Ensure you track any claims logged on Towergate FNOL App Ensure payments received by Insurance Company are processed accurately Manage excess payments received by third party companies and notify senior staff to process refund Manage ULR on behalf of our drivers for Third Party claims and communicate with insurers proactively Tag up and process supplier invoices for payment and ensure these are added to the payment run Raising sales invoices on corporate claims where applicable Attend weekly insurance damage review meeting with senior staff to ensure all intricate claims are resolved Communicate with our insurance broker on a regular basis to gain clarity and advice on difficult claims Attend fortnightly meetings with suppliers to discuss ongoing claims Maintain the clients Driver Line, booking MOT's, Services, puncture repairs for corporate customers Create payment links on the Stripe platform for payment plan customers Follow procedures as laid down by the Company in relation to all debt recovery including logging non-payment with small claims court Answering Nominal queries for Damage, excess payments, admin fees and LOU payments Responsible for managing incoming penalty charge notices, ensuring they are paid in a timely manner and rebilled to customers accordingly Liaise with solicitors regarding cases escalated by our insurance company for submission to court Carry out any duties as deemed necessary by Operations Manager. Provide support to the Programme Support Coordinator with reporting duties and Finance & Compliance team where required Liaise with colleagues to ensure accuracy of information. Maintain confidentiality of business at all times. To maintain personal awareness of the Group's quality policies and procedures and at all times comply with the general and company procedures described within the relevant operational manuals. Ensure all paperwork is filed in a timely manner.
Skills/experience requirements:

Highly driven with ability to work autonomously and as part of a team. Well-developed time management skills, with the ability to work to tight deadlines, whilst multitasking An Intermediate to Advanced level or Microsoft Office skills is required.
Person specification:

Self-motivated and ability to use initiative.
oProven analytical capabilities.

Proactive and highly organised Ability to take ownership and be responsible for actions. Professional image and approach Excellent telephone manner including dealing with difficult telephone conversations Relationship builder with internal and external stakeholders Attention to detail, with ability to produce clear, concise documentation.
Job Types: Full-time, Permanent

Pay: 27,500.00 per year

Benefits:

Company pension Cycle to work scheme Life insurance On-site parking Private medical insurance Work from home
Work Location: In person