Job Description

What is the role?

We are looking for an enthusiastic, personable, and customer-focused individual to join our expanding team in Stockton-On-Tees as a Danish-Speaking Customer Service Advisor. To support our growing international reach, fluency in both Danish and English is essential for this role. You will play a key part in enhancing our service offering and delivering an exceptional experience to our Danish-speaking customers.

Whether you are looking to build your career in customer service or gain valuable experience in a vibrant and supportive environment, this is a fantastic opportunity to do just that. We are looking for individuals who bring positivity, professionalism, and a zest for delivering genuine, high-quality service. If you are passionate about helping others, thrive in a team-oriented atmosphere, and are eager to make a real impact with every customer interaction, we'd love to hear from you.

What Will You Be Doing?

As a Customer Service Advisor, you will play a vital role in providing excellent service to our customers. Key responsibilities include:

Making outbound service calls to customers through the UK, Denmark and US to guide them through essential processes (Please note: these are not sales or cold calls, all calls are to warm leads who have previously engaged with the company) Assisting customers who have not yet begun the registration process for a product, ensuring they have all the information and support they need. Delivering high-quality customer service, resolving queries efficiently, and making each customer interaction a positive one.
Full training and ongoing support is provided to help you thrive in the role, and become a part of one of the zestiest teams around!

What Are We Looking For?

We are seeking friendly, confident individuals who love helping others and have a positive approach to problem-solving. Ideal candidates will have:

Excellent communication skills in both Danish and English to help extend our customer reach to those from Denmark. A customer-first mind-set and strong listening skills to understand and respond to customers' needs. PC literacy and confidence using technology. A team-oriented attitude and the ability to resolve customer queries quickly and efficiently. Previous customer service experience is a plus but not essential. Ideally, 5 GCSEs (or equivalent) including English and Maths.

About us!

Lemon was established in 2003 out of a passion to provide world class customer service. We take great pride in our Call Management and Business Process Outsourcing services and ensure that each and every customer gets the VIP treatment. We do not see ourselves as an average contact centre, we are a dynamic team, eager to provide an outstanding service with integrity at its core.

We are innovative and we use technology to assist us, but we do not hide behind it, and we do not use any robotic call scripting, we are just real people, having real conversations.

We also understand the importance of good systems and processes and that is why we have committed to achieving and retaining international standards in the form of our ISO9001 and ISO27001 certifications, which support our purpose and assure our absolute professionalism at all times.

But, why the name Lemon? Well, we just liked it! The Zest, the 'no sour business', the vibrant colours, it all seemed to work, and as there are one or two other successful fruit named companies out there, we thought if they can do it, so can we, and with that Lemon was born!

Why Work with Us?

We believe in creating a work environment where everyone feels valued and empowered. Some of the fantastic benefits of joining our team include:

Real Living Wage for all employees aged 18 and over - we proudly pay wages that reflect the true cost of living, not just the government minimum. 5.6 weeks holiday (including bank holiday allocation). Access to our Employee Assistance Programme to support your mental and physical well-being. A supportive and inclusive workplace where teamwork and respect are key. Opportunity to gain valuable experience working in a fun, energetic, and collaborative environment.

What's Next?

Submit your CV to Recruitment@no-sour-business.co.uk

If you pass the CV stage, one of our recruitment team will contact you to arrange an interview.

If you'd like more information or want to discuss the role further, please contact our recruitment team on 01642 662772.

Come and join our 'Zesty' team!

Job Type: Part-time

Pay: 12.60 per hour

Benefits:

Company pension Employee discount On-site parking Referral programme Store discount
Work Location: In person