Job Description

Data Analyst

c.50,000 per annum

Bedford

Permanent

Hybrid Working

We are seeking two dynamic professionals to support and help develop our guidance delivery function. This critical role is central to us developing our understanding of the customers that are seeking our help and ensuring our operations run smoothly and efficiently. You will be confident using data and experienced in successfully leveraging data-driven insights to enhance service delivery, streamline processes, and optimise performance across the board. You will have great attention to detail and skilled in joining the dots between cause and effect. You will have extensive experience in data management and analysis within a customer focused environment. Crucially you will be passionate about using data to make a difference and ideally you will have experience working in a regulatory, pensions or consumer protection data rich environment. The impact of your analysis and insight will be valuable to the industry we work in as well as consumers of financial services including and as such may be external facing.

The Data Analysts will report directly to the Operations and BI Analyst. In this role, you will be responsible for:

Key Responsibilities:

Data Collections and Integrity

Maintain and develop robust data collection systems to ensure high data integrity and accuracy.

Undertake data inputting in accordance with the needs of the business

Regularly audit and clean data to maintain quality standards, identifying and rectifying inconsistencies or errors in datasets.

Work with internal and external organisations to aggregate insight from multiple reports and outputs

Data Analysis and Reporting

Conduct in-depth analyses of large datasets to uncover trends, correlations, and insights that can drive operational improvements and enhance decision-making.

Develop and deliver comprehensive reports on key operational metrics, performance indicators, and customer interaction trends to senior management on a regular basis.

Utilise advanced statistical techniques and predictive analytics to forecast future trends and prepare the organization for upcoming challenges or opportunities.

Develop succinct and impactful summaries of multi-source data sets to support operations

Identify blind spots in datasets with the view of developing comprehensive insights on gaps in data

Develop and curate emerging trends datasets on issues that will impact operational delivery

Data Visualisation

Create and manage requirements for dashboards and visual tools that allow stakeholders to easily understand and interact with complex data.

Present data findings in a clear, concise, and actionable manner to a variety of audiences, including non-technical stakeholders.

Work with the Operations and BI Analyst to produce insight reports on operational trends.

Take a lead on the development and analysis of the experience and issues of operational demands.

Cross-Departmental Collaboration

Work closely with various internal stakeholders, including senior management, operations teams, IT, and compliance.

Working with departmental Business and Data Analyst, facilitate regular meetings and workshops to discuss findings, align on goals, and ensure cohesive strategies across departments.

Identify, Monitor and report on emerging trends across our guidance services and external sources

Expert Guidance

Serve as a subject matter expert, offering guidance, support, and recommendations to both the operations team and senior leadership.

Provide expert analysis and insights during strategic planning sessions, helping shape the direction and priorities of our service.

You will need to demonstrate the following skills and experience:

Essential:

Proficiency in data analysis tools (SQL, Excel, Power BI)

Expertise in data visualization techniques

Exceptional communication skills

Strong problem solving skills

Desirable:

Experience with statistical analysis tools (e.g. R, Python)

Pension knowledge

Background in customer operations

Personal Attributes:

Analytical thinking

Ability to think critically and analytically, using data to uncover insights and drive decision-making.
Problem solving

Strong problem-solving skills, with the ability to identify root causes of issues and develop effective solutions.
Continuous improvement mindset

A continuous improvement mindset, constantly seeking ways to enhance efficiency, reduce costs, and improve service delivery.
Excellent communication skills

Excellent communication skills, both written and verbal, with the ability to input and convey complex information in a clear and concise manner.
Passionate about customer experience

You will have a strong track record of using data to improve customer experience and be passionate about helping people make the most of their money and pensions.

About Us

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values - caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We're not only looking for the best people to come and work for us, but we need people who align themselves with our values:

Caring

We care about our colleagues and the people whose lives we are here to transform.

Connecting

We will transform lives through our ability to make positive connections.

Transforming

We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to "bring their whole selves to work."

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women's health, men's health, ethnicity, and diversity.

What We Offer

Generous Annual Leave - 30 days plus Bank Holidays

Pension scheme - contributions matched 2 to 1 (up to 10% of your salary)

Interest-free loan for season tickets for buses and trains

Cycle to work Scheme

Subsidised eye tests & flu jabs

Life assurance scheme

Give as you earn scheme

Employee assistance programme (EAP)

PAM Assist and PAM Life scheme (Wellbeing)

Enhanced family and sick pay

Paid volunteering (2 days a year)

Recognition Scheme

Discounts portal to numerous retailers

Flexible Working

At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Career Development

In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Step 1: Submit Your Application

Open: 22nd October 2025 | Deadline: 5th November 2025

Please submit an up-to-date CV that clearly outlines your recent experience and demonstrates how you meet the criteria for this role.

Step 2: Telephone Interview

Between: 22nd October - 6th November 2025

Candidates who meet the initial criteria will be invited to a friendly, informal telephone interview with the Reed team. This is an opportunity to discuss your experience and gain further insight into the role.

Step 3: Final Stage Interview

Week commencing: 17th November

Successful candidates will attend a 1 stage formal interview with the MaPS team via Microsoft Teams

Duration: Approximately 1 hour Format: Competency-based questions and a task

Job Reference:

MaPS01020

Close Date:

05/11/2025

Job Types: Full-time, Permanent

Pay: 50,000.00 per year

Work Location: Hybrid remote in Bedford MK42