Job Description

Overview

YouView is a TV software provider that utilises set-top boxes, streaming pucks and Smart TVs to create the YouView User Experience. YouView's TV experience is powered by our reliable, resilient, and secure cloud backend, and our unique firmware allows us to control media playback, security and lower-level components. Our platform delivers variety and convenience by combining on-demand with live TV through an integrated editorial lens, which means our users get the best rich and relevant TV content across both free and pay services.


YouView has proudly collaborated with Everyone TV to introduce Freely, a ground-breaking streaming service that is set to revolutionise free TV in the UK. Launched in April 2024, Freely offers users a seamless experience by providing a single access point to stream live and on-demand content from all major UK broadcasters, eliminating the hassle of app-switching.


We are thrilled to serve as the technology partner to ETV in bringing to market a TV experience that will enable millions of UK households to discover and enjoy the best of free TV on the next generation of leading Smart TVs. Our collaboration with ETV aligns with their mission of ensuring the universality of public-service television is sustained into the future. Moreover, it contributes to ensuring that the broadcasting landscape remains as competitive, creative, and inclusive as it is today.

The Role

YouView has a central data and insights team, which is responsible for the end-to-end value chain for all things YouView data, from providing data instrumentation and engineering requirements, gaining behavioural insights, to building data science and experimentation capabilities.


As a Data Analyst, you will act as a bridge between end users and the data engineering team, working with stakeholders to understand business needs and translating them into clear analytical outputs. You will conduct deep-dive product analysis to understand user behaviour and present insights to audiences across the organisation, adapting your communication style to varying levels of technical expertise.


Through collaborating closely with engineering, you will support the transformation of raw data into accurate, accessible, well-documented and tested data models. These data models will empower key insights on how features are performing, identify, address, and resolve operational challenges and establish a single source of truth for North Star/tracking metrics.

Key responsibilities

Leverage event-driven data and conduct customer journey deep-dives to create actionable insights and compelling stories that influence decision-making Work closely with Product Managers and other stakeholders to collect requirements and build impactful product metrics. Design and maintain monitoring reports that track business metrics and help spot emerging trends Work in partnership with Engineering to transform the raw data into organised, usable, well-documented and tested data models Create clear, engaging documentation and reports for technical and non-technical audiences Evangelises business user adoption and data fluency, by bridging communication gaps between stakeholders across the business on how they can best leverage data reporting Mentor and guide junior colleagues Work in an Agile environment and facilitate sprint ceremonies on a rota.

Essential Skills & Experience

Experience working with data in an analytical role, preferably within a technology, software, or media tech company, especially in areas such as consumer behaviour and product analytics. Strong SQL and Python proficiency Exceptional analytical skills with the ability to identify patterns and trends; you bring the "analysis" to data analytics! Outstanding written and verbal communication skills, with a talent for making complex concepts accessible and building bridges across teams Strong attention to detail Hands-on experience with data visualisation tools, including one or more of Omni, Looker or similar Familiarity with DBT would be a bonus

What Sets You Apart

Natural curiosity and desire to understand the "why" behind the numbers Demonstrated ability to write easy-to-understand technical documentation Commitment to continuous learning and process improvement You have a strong sense of ownership and a self-starter mindset. You are comfortable navigating ambiguity and skilled at identifying high-impact opportunities.

Benefits:

Competitive Salary on offer Annual Bonus Flexible working Hybrid working model - we require all employees to come into the office 4 days per month. Relaxed office environment in the City of London, near Aldgate East station Pension Plan Private Healthcare Holiday purchase programme Staff Discount Scheme Home Office Allowance up to 400 to ensure you have the right tools/equipment for set up at home. Access to Learnably with an individual training budget to support your personal development & growth. Cycle 2 Work Scheme - Claim 2500 towards purchasing a bike/equipment. Employee Assistance Programme & Mental Health First Aiders Generous family-friendly policies

We are committed to making our selection process accessible to everyone. If you need adjustments, please contact teamrecruitment@youview.com

Offer to Interview Scheme:

Applicants who apply through the Disability Confident Interview Scheme and meet the 'minimum criteria' for the role will be offered an interview. We are committed to providing an inclusive and barrier-free recruitment process for anyone who wishes to make an application.

About us:

YouView has proudly collaborated with Everyone TV to introduce Freely, a ground-breaking streaming service that is set to revolutionise free TV in the UK. Launched in April 2024, Freely offers users a seamless experience by providing a single access point to stream live and on-demand content from all major UK broadcasters, eliminating the hassle of app-switching.


We are thrilled to serve as the technology partner to ETV in bringing to market a TV experience that will enable millions of UK households to discover and enjoy the best of free TV on the next generation of leading Smart TVs. Our collaboration with ETV aligns with their mission of ensuring the universality of public-service television is sustained into the future. Moreover, it contributes to ensuring that the broadcasting landscape remains as competitive, creative, and inclusive as it is today.



YouView is an on-demand TV service with over 70 live digital channels. It seamlessly combines seven-day catch-up on BBC iPlayer, ITV Hub, All 4 and Demand 5 with a library of on-demand television programmes, films and radio. A range of quality content is available via on-demand players from Netflix, Now TV, Milkshake!, UKTV Play, STV and S4C. YouView has record, pause and rewind TV functionality as well as a simple search and more.


Our social, supportive team is made up of the brightest minds available, in a truly dynamic business with clear growth and development potential.


YouView launched in summer 2012, brought BT Sport over IP in 2013, an upgrade to 4k and the launch of Netflix in 2014, partnered with Sony to offer the UI for its TVs in 2015 and brought the first UHD device to the UK. YouView launched a major upgrade to its underlying platform in 2017, with an award-winning UI in the UK, with a powerful cloud back office providing new data and insights into how consumers watch and find TV.


YouView recently launched the BT TV Box Pro, which is Wi-Fi enabled and has received positive reviews.


YouView continues to innovate and is working with the BBC to trial a UHD version of BBC iPlayer. YouView has won several major industry awards, including Advanced TV Innovation of the Year at the 2017 Content Innovation Awards and Best Platform at the annual T3 Awards, and, most recently winner of the National Technology Awards for TV, Film and Broadcasting Technology of the Year.



Find out more about us on our social media:

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At YouView, we are committed to creating a work environment where every colleague feels safe and comfortable being their authentic self, while also experiencing a strong sense of belonging that enables everyone to thrive.

We place great value on building a diverse, equitable and inclusive workplace that encourages, supports, and celebrates the diverse voices of our employees, inspiring innovation, and helping us to realise our vision and have a positive impact on society.

YouView is proud to be an equal opportunity employer, and we are committed to building a diverse team of exceptional individuals. We are always looking to hire the absolute best talent and recognise that diversity in our experiences and backgrounds is what makes us stronger.

We do not discriminate against any applicant or employee based on their race, religion, ethnic origin, gender, sexual orientation, age, gender identity, marital status, neurodivergent or disability status, and it is our strong belief that the more inclusive we are as a business, the better our work will be.

Please advise our team of any support you may require throughout your applicant journey.