Job Description

Bringing a human touch to city life

Urban is the UK's largest wellness booking app. Our 2,000 strong community of self-employed therapists we call the "Urban Pros", offer super-convenient, at-home, services. We've expanded from offering just massage to a full range of beauty treatments - as well as medical services like physiotherapy consultations and osteopathy.


We operate across most major cities in the UK and Paris, we've partnered with world-class brands in the health and beauty space and we've delivered over 1 million treatments.

The role: What you'll do

Data Quality

Actively develop and maintain the Data Pipeline including any bug fixes or adapting the pipeline to upstream changes, ensuring quality of data availability and integrity Provide support on our existing Looker's code base in LookML. Develop and maintain documentation for data infrastructure and data flows.
Work with third party providers for data access and transmission

Supply and Operations Analysis:

Collaborate closely with the Operations team, providing deep analytical insights into the pros' performance, and availability to increase operational efficiency.
Develop and maintain advanced reports and dashboards using Looker and other data tools as required

Marketing and Customer Insights:

Lead consumer segmentation and persona analysis to uncover high-value user cohorts, identifying trends and opportunities to maximise customer engagement and retention. Drive churn analysis and collaborate with retention teams to support strategies aimed at improving customer lifetime value.
Leverage Looker and other tools to generate topline revenue reports and provide timely, actionable insights to support strategic decision making.

Collaboration:

Act as the internal data champion, partnering with key stakeholders across departments to understand their data needs. Drive the creation and maintenance of self serve dashboards and reporting tools that empower teams. Provide mentorship and training to team members, providing technical and analytical support to elevate the team's capabilities.

Requirements

About you:

3+ years of experience in data analysis Highly independent, able to critique requirements from internal and external stakeholders before determining the best course of action Have a strong understanding of data security and governance. Have strong communication and collaboration skills, with the ability to work effectively in a remote team environment. Expert in SQL, Lookml, GCP/Big Query and demonstrable experience coding in Looker, or similar BI tools Strong understanding of data modeling and data architecture principles. Experience with dbt framework and its setup is a plus.

Benefits

What we can offer you:

Time off to recharge with 25 days of annual leave plus bank holidays, going up by one day a year (up to three days) after you've been with us for two years Remote or hybrid working - work where you feel best, whether that's from home or with our London-based team members at a Central London WeWork Enhanced parental leave 10 days of paid sick days in any 12-month rolling period Discounted treatments whenever you need them, and a free treatment once a year Workplace pension scheme. With our pension scheme, you can choose how much you'd like to contribute each month. We contribute 3%. * Company healthcare. Get money back on everyday healthcare costs such as dental, optical, and physiotherapy