Job Description

Job Purpose

If ABCA sounds like the right place for you, we would love you to join our team within the Service Active Department, to assist with our operations and service teams with data tracking, performance reporting, and analytical insights. This role will focus on providing operational and administrative support to ensure the smooth delivery of analytical projects, data quality, and reporting tasks within the fire and security maintenance and installation industry.

Duties and Responsibilities

Assist in data collection, cleaning, and preparation processes related to service jobs, installations, maintenance visits, and compliance checks. Support the creation and maintenance of dashboards and reports using tools like Excel, Power BI, or Tableau. Conduct basic data analysis and generate summary insights under the supervision of senior analysts. Maintain and update internal databases, ensuring accurate records of customer sites, systems installed, service histories, and certificates. Collaborate with cross-functional teams to gather data requirements and ensure data accuracy. Respond to ad-hoc data requests from business stakeholders. Ensure data integrity and compliance with privacy policies and regulations. Provide administrative support for data governance and reporting initiatives.

Qualifications and Experience

Essential

Bachelor's degree in Data Science, Statistics, Computer Science, Business, or a related field. Strong proficiency in Microsoft Excel, familiarity with SQL and data visualisation tools is a plus. Basic understanding of data analysis techniques and data lifecycle. Excellent organisational skills and attention to detail. Strong written and verbal communication skills. Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Desirable

Experience with tools such as Tableau, Power BI, or Google Data Studio. Familiarity with Python or R for data manipulation (optional but desirable). Prior internship or work experience in a data-related role. Experience working in a service, maintenance or field-based operations business. Familiarity with industry software such as simPRO, Joblogic, or other field service management tools. Understanding of fire and security compliance documentation and reporting.

Personal Attributes

Excellent communication and interpersonal skills Excellent organisational skills Professional and positive approach Self-motivated

What we can offer you:

Employee Assistance Programme with 24/7 telephone helpline and online support. 8 face-to-face counselling sessions, including CBT. 24/7 access to an online GP service. Cash plan scheme on your everyday health and well-being including: optical, dental, physiotherapy, health screening, hospital admission and much more. Personal Accident Cover. Employee discount platform including cinema tickets, holiday packages, car insurance and more. Free Basic Will Writing Service. 23 day's holiday excluding bank holidays, with the ability to increase up to 25 days. Free Basic Will Writing Service. EV Scheme.

Other Information

This is a permanent role we are offering based at home.

The rate of pay we are offering is 35,000 00 per annum, based on a 40 hour working week.

Job Type: Full-time

Pay: 35,000.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company pension Employee discount Health & wellbeing programme Referral programme Store discount Work from home
Schedule:

8 hour shift Day shift Monday to Friday
Work Location: Remote