Job Description

Join OneAdvanced:

We are looking for a

Data Analyst

with a passion for turning complex operational data into actionable insight. You will work across our

ServiceNow ITSM platform

and

Azure-based data platform

(including

OneLake

and

Databricks

) to design and deliver insightful reports, dashboards, and analytics using

Power BI

or

ServiceNow dashboards

. This role is key to supporting decision-making, service performance improvement, and customer transparency across our managed services portfolio.
What You Will Do:
Analyse ITSM, ITOM, and CSM data from ServiceNow to identify trends, issues, and opportunities for improvement. Analyse data from various sources to enable insightful reporting. Collaborate with operations, customer success, professional services, sales, marketing and finance teams to develop and maintain KPI dashboards and performance reports. Support the development of self-service reporting via Power BI. Work with the data engineering team to validate and transform data ingested from ServiceNow into Azure One Lake and Databricks. Define data models, joins, and relationships to optimise reporting and analytics. Help shape standard data domains (e.g., incidents, changes, assets, SLAs) for consistent use across reporting. Engage with stakeholders across operations, service delivery, customer experience, and management to understand reporting needs. Translate business requirements into structured datasets and visual outputs. Ensure ServiceNow data quality and work with platform teams to address anomalies. Maintain and evolve a data dictionary for data in Azure One Lake and Datbricks. Maintain and evolve reporting catalog for all business reports and dashboards. Contribute to data governance initiatives and metadata management practices.

What You Will Have:
5+ years' experience as a Data Analyst working in IT Services or Managed Services environments. Solid understanding of ITSM data structures (e.g., incidents, changes, SLA metrics) and process reporting. Proficient in

Power BI

and

DAX

, with experience building enterprise dashboards and paginated reports. Experience querying and transforming data using

Azure Databricks

. Familiarity with

Databricks, OneLake

, Lakehouse concepts, and Delta Lake.

SQL

skills and experience with relational and semi-structured data. Analytical thinker with strong problem-solving ability High attention to detail and data accuracy Clear communicator, able to simplify complex data into business stories Self-starter with a continuous improvement mindset Strong collaboration and stakeholder engagement skills Excellent verbal and written communication skills Ability to manage multiple tasks, prioritise effectively, and meet business deadlines. Ability and willingness to travel as required

What We Do For You:

Wellbeing that means something

26 days' holiday + bank holidays

(and the option to buy more) plus

1 paid volunteering day

every year

Exceptional family leave

, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave

Robust sick pay

of up to 13 weeks full pay + 13 weeks half pay

24/7 Employee Assistance Programme

for confidential support

Private medical insurance for everyone

, no medical-history exclusions

Financial benefits that have your back

Performance-based rewards tailored to your role

, from company-wide bonuses to OTE and commission structures

Income protection

: up to

75% salary for 5 years

if you ever need it

Grow your career with us

SkillsHub learning platform

with leadership pathways, future-manager training, and a huge online library Access to

external training and apprenticeships

Making a Difference

MatchIt!

Fundraise for a cause close to your heart and OneAdvanced will match part of the funding

Pennies from Heaven

donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

ULEV car scheme

with 1,000+ models

Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

Who We Are:

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that's powering the world of work and making a real difference.

Learn more at

www.oneadvanced.com