Job Description

Purpose of the Job

This role focuses on leading data collection, management, and analysis across a range of service areas within Citizens Advice Stevenage. The postholder is responsible for maintaining accurate, complete, and reliable data systems, ensuring the quality and consistency of information for internal use and external reporting. A key part of the role involves monitoring data inputs, producing regular impact reports, and analyzing outcomes to evaluate the effectiveness of services and inform strategic decisions.

The position also plays a vital role in stakeholder engagement, supporting communication with funders and partners through the provision of evidence-based insights, case studies, and metrics for funding proposals. Additionally, the role ensures compliance with GDPR and other data protection regulations while driving continuous improvement in data practices. Collaboration with internal teams to build capacity in data collection and evaluation, as well as refining systems and frameworks, is essential for delivering high-quality, impactful services.

Job description

Data Collection and Management

:

? Lead the collection, cleaning, and analysis of data across various service areas.

? Maintain and manage databases and systems to ensure data accuracy, completeness, and integrity.

? Monitor and evaluate data inputs to ensure consistent and reliable reporting.

Impact Reporting and Analysis

:

? Develop and produce regular impact reports for internal teams and external stakeholders, highlighting key outcomes and progress against targets.

? Analyse data to assess the impact of Citizens Advice services on clients and the wider community.

? Identify trends and patterns in the data and provide insights to inform strategic decision-making.

Monitoring and Evaluation

:

? Design and implement evaluation frameworks to assess the effectiveness of Citizens Advice services and initiatives.

? Collaborate with teams across the organization to ensure that monitoring and evaluation requirements are integrated into service delivery.

? Provide training and support to staff and volunteers on data collection methods and impact measurement tools.

Stakeholder Engagement

:

? Liaise with funders, partners, and other stakeholders to provide data-driven insights on the impact of services.

? Support the creation of reports, presentations, and case studies for external communications.

? Assist in the development of funding proposals, ensuring they include relevant data and impact metrics.

Compliance and Data Protection

:

? Ensure all data collection and reporting practices are compliant with GDPR and other relevant data protection regulations.

? Maintain up-to-date knowledge of data protection laws and ensure adherence across the organization.

Continuous Improvement

:

? Contribute to the development and improvement of data management systems and processes.

? Stay informed about best practices in data analysis and impact measurement and apply these to the role.

? Work collaboratively with other teams to implement improvements and enhance the overall impact reporting processes.

Person Specification

|What you need to do this job

Essential

:

Experience

:

? Proven experience in data analysis, impact measurement, or monitoring and evaluation.

? Experience of working with large datasets and data management systems.

? Familiarity with data visualization tools (e.g., Tableau, Power BI) and statistical analysis software (e.g., SPSS, R, Excel).

Skills and Competencies

:

? Strong analytical skills with the ability to interpret complex data and translate it into clear, actionable insights.

? Excellent written and verbal communication skills, with the ability to present complex information in an accessible way.

? High attention to detail and ability to maintain accuracy when handling large amounts of data.

? Good organizational skills with the ability to manage multiple tasks and deadlines effectively.

? Experience in producing impact reports and providing evidence of service effectiveness.

Personal Attributes

:

? A proactive and solution-focused approach to problem-solving.

? Ability to work independently and as part of a team, collaborating with various departments.

? Strong commitment to the values and mission of Citizens Advice, with a passion for using data to drive social change.

Desirable

:

Experience

:

? Experience working within the charity or not-for-profit sector.

? Experience with qualitative research and mixed-methods evaluation.

? Experience in using Customer Relationship Management (CRM) or case management systems.

Skills and Competencies

:

? Knowledge of data protection regulations, particularly GDPR.

? Familiarity with grant or funding application processes and impact reporting requirements.

? Ability to manage multiple projects simultaneously in a fast-paced environment.

Job Type: Part-time

Pay: 28,000.00-33,500.00 per year

Expected hours: 22.5 per week

Benefits:

Company pension
Work Location: Hybrid remote in Stevenage SG1

Application deadline: 01/06/2025