Job Description

As the Data Center Manager, you will have complete local ownership of our Data Center. You will be provided with central specialist support through a matrix organisation structure combined with your own site-based staff. Full responsibility for all staff and activities on-site will flow through you, including Facilities Maintenance, Security, Compliance and Customer/DC Services Operations. You will work closely with your peers managing other Data Centers in the business, collaborating on setting direction and standards, and participating in an on-call rota to provide leadership during any out-of-hours incidents.



The running of each of NTT Global Data Center EMEA (NTT GDC EMEA) is currently managed through the combined effort of many different departments and roles across the organisation. As NTT GDC EMEA scales up its operations, this approach is being rationalised, with a single point of ownership for each facility.



The role is site based at our LON1 Data Center in Dagenham.

What you will do

Provide mentoring and leadership to all the staff within your facility, fostering a culture of passion and commitment for reliability and customer service. Enable your team members to achieve their objectives and facilitate collaboration with other departments across the business. Ensure a proactive culture towards H&S is promoted and lead by example Attract, develop, motivate and retain talent at your Data Center and across the business by playing a key role in recruitment, facilitating internal and external training, staff engagement activities, performance management and coaching Take the lead in communications and relationships regarding your facility. Work with multiple senior level stakeholders within NTT GDC EMEA, with our customers and with our key suppliers to ensure the highest levels of customer satisfaction, including by attending periodic business review meetings Manage all change within the facility: planned, unplanned and as part of wider projects. Work with all relevant staff and departments to accurately forecast resources required and understand and communicate any potential impact to service or project delivery timescales Be responsible for managing Health and Safety within a complex technical environment, including working with FM to manage the Permit to Work system for your facility, including permits for Live Working where required, reviewing Risk Assessments and Method Statements (RAMS), and enforcing Electrical Safe Systems of Work Manage a substantial budget and have financial control of all expenditure for your facilities through our ERP system Ensure all service partners and specialist sub contactors/vendors adhere to strict service guidelines and maintain the Service Level Agreement metrics required to support your facilities and our customers Provide monthly and ad-hoc service performance metrics of our key service delivery targets Ensure all assets and systems are maintained to a standard set by our Critical Facilities Maintenance department to ensure reliability, statutory and mandatory compliance and business performance. Liaise closely with our Projects and Technical departments to ensure smooth handover and acceptance of projects whilst ensuring all relevant information is available to the operations department for example O&Ms, drawings, EOPs & SOPs and training delivered to enable operating and maintaining the facility Participate in the site management incident on-call rota

What we are looking for

You will have multiple years of extensive management experience in operating complex Data Center facilities across all disciplines, ideally with specific relevant qualifications You will have demonstrated an ability to work to short, medium and long-term deadlines, as well as being able to react quickly and change priorities to meet business and customer demands Ability to effectively work within a large/matrix organisation and utilise excellent communication skills to engage with personnel at all levels A strong knowledge of regulatory compliance, health and safety, and data security within a Data Center and environment A self-motivated individual who is resourceful, with the ability to build working relationships quickly and effectively. Above all, you will be a great leader with excellent organisational, influencing and strong interpersonal skills You must have outstanding communication skills, both written and verbal, with an ability to articulate complex problems in a clear and methodical way, and have experience dealing with difficult and multi-faceted problems Pro-active, responsive - able to prioritise and deal with intense moments of high activity using excellent analytical/problem solving skills Comfortable working through ambiguity, bringing clarity and control in a dynamic environment Possess a full driving licence valid for the UK * Undergo full security checks to BS7858:2019