Job Description

Responsible for effective delivery of technical support and installations. This will include break-fix tasks,


includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing


installations in an Oracle Cloud Infrastructure (OCI) datacenter.


Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of


technician activities in accordance with internal polices and service level agreements.


Provide 24x7 site coverage for Oracle OCI datacenter sites.


Career Level - IC3



Effective delivery of technical support and installations. This will include break-fix tasks, includes hardware,


network, cabling and rack deployments, site planning, problem escalation and managing installations.


Works primarily at an Oracle datacenter in a "mission critical operations" environment


Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.


Involves On-call shifts which means a driving license and the ability to reach the datacenter site within 60


mins.


Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute,


compliance, business operations)


Understand internal customer problem and provide technical solution in timely manner


Participate in the installation, monitoring, maintenance, support, and optimization of all production server


hardware, software


Support deployment of on-site data center physical infrastructure, structured cabling installation is a


significant part of this position


Install, Replace and Troubleshoot Cables and Hardware


Work within a ticket-based environment


Able to prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued


delivery of technician activities in accordance with internal polices and service level agreements. Be aware


of, and abide by, Ticket processes and protocol, including OCI Change Management rules.


System board level repair and fault diagnosis to SLAs


Using provided tools to do a proper and timely internal reporting.


Planning & commissioning new rack positions


Involvement with the design & commissioning of new whitespaces


Working as part of a multi-disciplinary team without friction


Solid knowledge of fiber and copper cabling.