Job Description

About The Role
We've been growing fast, really fast. And with even bigger plans ahead, we're on the lookout for a Data Engineering & Infrastructure Manager. This is a transformational position that shapes how we design, build, and run data across the whole group.
Reporting to the Head of Data, you'll lead the strategy for our Data Engineering and Platform capabilities. Your work will make high-quality, reliable, real-time data available across the business, powering analytics, AI, and the day-to-day decisions that keep AO moving.
If you're excited by the idea of building something truly meaningful, influencing a whole organisation, and setting the direction for years to come, this is your chance to make a big impact.
Here's What You Can Expect To Be Doing
You'll lead and develop our Data Engineering Lead and their teams of data and platform engineers, creating and delivering the strategy for Data Engineering and Data Infrastructure across the group. Day to day, you'll oversee a portfolio of change projects while keeping our production data environment running smoothly and securely. You'll focus on continually improving how our people, processes, and technology operate, working closely with teams across Retail, Logistics, Technology and beyond to make sure data is embedded into everything we do. You'll also manage budgets, build strong relationships with stakeholders at every level, and ensure that the work your teams deliver is aligned, impactful, and drives value across the business.
A Few Things About You

• You're a practical strategist - someone who can spot opportunities, design solutions, and bring people with you.
• You've got a great eye for detail but can also zoom out and think creatively when needed.
• You're experienced in leading managers and planning ahead for the next 12-24 months.
• You're passionate about building a "data-first" culture, where data fuels decisions and innovation.
• You're confident partnering with different teams and stakeholders, from hands-on engineers to senior leaders.
• You've delivered multiple data projects at once and can clearly articulate business value and ROI.
• You stay curious about industry trends and emerging tech, and you know how to explain complex topics in simple, accessible language.

Key Responsibilities

• Define, create, and deliver the group-level Data Engineering and Platform strategy.
• Lead the 12-24 month planning and budget for your area.
• Oversee data deliverables for a wide portfolio of business projects.
• Ensure our data platforms are high-performing, resilient, and available 24/7.
• Lead a team of twelve, including development of managers and technical specialists.
• Architect a modern, scalable, self-serve, real-time data platform.
• Recruit and develop team members, creating strong business cases for resources when needed.
• Define data standards, processes, and best practices - and ensure they're followed across AO.
• Build strong, trusted relationships with senior leaders in Tech and the wider business.
• Support training and development so AO stays ahead in data capability.
• Partner closely with our Data Science and Analytics teams.
• Manage relationships with vendors, partners, and third-party service providers.

A Bit About Us
We're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.
But we're more than that... For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too.
We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU.
Our Benefits
Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!

To see all our benefits and perks, visit our AO Benefits page.

Skills Required