Job Description

Are you passionate about solving complex IT challenges and keeping digital infrastructure running smoothly? Do you thrive in a collaborative environment where innovation and continuous learning are valued? If so, LiveWest is looking for a Data Networks Engineer to join our dynamic IT team.
In this role, you'll be at the heart of our infrastructure operations-supporting users, maintaining systems, and helping shape the future of our digital services. You'll work closely with colleagues across IT, contribute to exciting projects, and play a key role in ensuring our network and systems are secure, efficient, and reliable. You will also be expected to provide 'out of hours' cover and participate in a shift pattern providing support to the business between 7:30am and 5:00pm Monday to Friday.
Key Responsibilities:

• Troubleshooting 2nd / 3rd line faults providing support to colleagues when needed.
• Ownership of support tickets ensuring customers are kept informed on the progress of their issue.
• Liaising with 3rd party suppliers on issues such as faults and diagnostics, supporting the maintenance of networking infrastructure and software.
• Monitoring and advising on capacity planning across all network systems and devices and ensuring the IT inventory is maintained and up to date.
• Resolving issues with infrastructure systems and liaising effectively with affected stakeholders.
• Working with Project teams where there are Infrastructure requirements or dependencies.
• Ensuring that change control process is followed and effectively applied.
• Assist with the development, maintenance and testing of disaster recovery plans.
• Assisting with server operations, backups & storage ensuring systems are effective and well maintained.
• Ensure that systems and solution documentation is provided and maintained.
• Supporting remote sites with connectivity, wifi and infrastructure requirements.

Why Join LiveWest:
At LiveWest, we're more than just a housing provider-we're a values-driven organisation committed to making a difference. You'll be part of a team that puts customers first, embraces innovation, and works together to deliver high-quality services. We offer a supportive environment where you can grow your skills, take ownership of your work, and contribute to meaningful change.
This role is being offered on a full time permanent basis working 37 hours a week. Hybrid working is available for this role working 2 -3 days per week in the Exeter, Tolvaddon or Weston - Super - Mare office, dependant on business needs.
For further information about this role, please view our candidate information pack.
About The Candidate
To be successful in your application for the role of Data Networks Engineer, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Logical and methodical approach to diagnosing and troubleshooting network and WiFi problems.
• Good knowledge of Windows Server operating systems.
• Ability to be proactive in identifying business needs and a can-do approach to meeting them.
• Ability to engage with a variety of people at all levels & with different levels of IT skills & knowledge.
• Ability to handle & prioritise a busy workload, juggling changing priorities.
• Able to cope positively with interruptions & engage with the bigger picture of the IT service
• Well-developed interpersonal skills, particularly listening with the ability to build relationships across different teams/directorates.
• Full, valid driving licence, prepared to travel to alternative sites on a regular basis.

Professional/Vocational/Academic Qualifications:

• ITIL Foundation.
• Desirable: Microsoft Certified.
• Desirable: CompTIA Network+ or Security+.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
About The Company
Our Reward and Benefits:

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to 1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.

Skills Required