Job Description

Data Operations Manager

Contract type:

Permanent - 35 hours per week

Location

: UK hybrid working - a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel).


60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary

: 44,168 - 46,493 per year with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that - for everyone, everywhere. Join us, and your energy will help unlock people's potential and create a fairer future.

About WaterAid

We're a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Data Operations Team sits within the wider Supporter Experience and Operations team, within the Mass Engagement Department at WaterAid. The team is responsible for enabling a high-quality supporter experience through best in class data operations, ensuring tasks are effectively managed across the team. This role leads on all aspects of data imports, Direct Debit processing and Gift Aid claims, enabling WaterAid UK to maximise its fundraising potential, ensuring compliance with financial and data regulations and maintaining high data quality standards.

About the role

As our Data Operations Manager, you will ensure the accuracy and efficient management of data imports and core income processes such as the Direct Debit and Gift Aid claims. You will work closely with key stakeholders in Performance and Insight, Finance and Mass Engagement to drive sustainable change.

In this role, you will:

Manage the day-to-day data operations (including data imports, Direct Debit submissions, submitting Gift Aid claims to HMRC) Line Manage two Data Operations Officers, providing support, coaching and mentoring Manage the workload and responsibilities of the Data Operations Team, ensuring that tasks are carried out on schedule and within agreed SLAs Identify opportunities to improve efficiency and accuracy through automation or system enhancements Build strong operational relationships with key stakeholders in the Data Engineering and CRM teams, as well as with WaterAid's third party agencies, to identify areas for improvements and rapid problem fixing, particularly in relation to managing data rejects Champion WaterAid's commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

Excellent problem solving and communication skills Strong experience of using relational database packages and working with large and complex data sets Experience of leading, managing and motivating others and driving change Experience of measuring and reporting on team performance against Key Performance Indicators (KPIs) Experience of using SQL Knowledge of BACS, Direct Debit and Gift Aid HMRC regulations

Although not essential, we'd prefer you to have:

Good working knowledge of the architecture and functionality of Microsoft Dynamics 365 Demonstrable experience in Direct Debit and Gift Aid processing Experience using Azure DevOps

View the full job description

here

Closing date:

Applications close 12:00pm UK time on 14/07/2025. Interviews are expected to take place week commencing 21/07/2025

How to apply

: Click Apply to complete the pre-screening questions and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Preemployment screening

: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All preemployment checks will be carried out according to local law and WaterAid's Safer Recruitment policy. All UKbased roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our benefits:

36 days' holiday (including 8 Bank Holidays) Option to buy an extra 5 days' annual leave Employer pension contribution up to 10 % Flexible and hybridworking arrangements Season ticket loan Free annual eye tests 'Pay As You Give' charitablegiving scheme Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) Paid sabbaticals One paid volunteer day each year

Our global commitment:

Our People Promise

- We work with passion and focus so everyone, everywhere can access clean water, decent toilets and good hygiene. WaterAid is a place of purpose, wellbeing and shared responsibility where all voices are valued.

Equal opportunities

- We are an equalopportunity, disabilityconfident employer. We welcome applications from people of all backgrounds, beliefs and ways of life.

Safeguarding

- We have a zerotolerance approach to any form of abuse or exploitation and carry out background checks on all prospective employees.


Together, we'll change the world through water.


Join us and be part of the change !