Job Description

STANMORE MEDICAL GROUP

is a forward thinking, progressive, dynamic, technologically driven, expanding and modern General Practice. We are currently looking for a Data Processor/Administrator to join our friendly and proactive Data Processing Team. The successful applicant will be mainly based at our St Nicholas surgery but with the possibility of working in other locations of the Practice.

Salary and hours - to be discussed at interview

Job Summary

To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, process requests for information ie SARs (Subject Access Requests), insurance/solicitors' letters, DVLA and Safeguarding forms

Desirable Skills:

Excel, Microsoft, Word, SystmOne, AccRx, iGPR, Working knowledge of UK GDPR and Data Protection regulations, with strong attention to detail

Mission Statement

This Practice aims to deliver high quality family health care, utilising public and private resources to maximum efficiency to ensure the needs of our patients are met.

We recognise that the smooth running of the Practice depends on the good and efficient co-operation between the Doctors, Practice and Business Development Manager, Practice Staff, the District Nurses, Midwives and Health Visitors.

We endeavour to have a good relationship with each other as well as our patients

We will not discriminate against any patient regardless of sex/orientation, religion/belief, race, ethnicity, disability, age.

Primary Responsibilities

The following are the core responsibilities of the Administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Process requests for information ie: Subject Access Requests (SARs), insurance/solicitors' letters, DVLA and Safeguarding forms Typing letters, reports and associated documentation as required Liaising with patients and external agencies, such as solicitors and insurance companies, efficiently Manage all enquiries in an effective manner Comply with a robust data protection policy Action all incoming emails Ensure SARs are processed in accordance with legislation and policies Work with software iGPR to create and redact reports Manually redact reports as necessary Ensure all GDPR breaches are reported to your Line Manager. Scanning of patient related documentation and attaching scanned documents to patients' healthcare records Input data into the patients' healthcare records as necessary Read Code data on SystmOne Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately Manage all administrative queries as necessary Carry out system searches as requested Maintain a clean, tidy and effective working area at all times Support all clinical staff with general administrative tasks as requested Photocopy patient notes when required

Secondary Responsibilities

In addition to the primary responsibilities, the Data Processor/Administrator may be requested to:

Assist with the internal courier service

Equality, Diversity & Inclusion (EDI)

A good attitude and positive action towards EDI creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Practice Manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Stanmore Medical Group must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Stanmore Medical Group staff are required to dress appropriately for their role.

Leave

All personnel are entitled to take leave. Line Managers are to ensure all of their staff are afforded the opportunity to take a minimum of 20 days leave each year, and should be encouraged to take all of their leave entitlement.

Benefits:

Casual dress Company pension Store discount
Application question(s):

Please provide details of all IT systems in which you are proficient

Education:

GCSE or equivalent (required)
Experience:

Medication administration: 1 year (preferred)
Work Location: In person

Type of role: Part-time/ Full-time

Job Types: Full-time, Part-time, Permanent

Benefits:

Casual dress Company pension Free parking On-site parking Store discount
Application question(s):

Which MS Office packages are you competent using?
Education:

GCSE or equivalent (required)
Experience:

Administrative : 1 year (required) customer : 1 year (preferred)
Work Location: In person