Job Description

Salary
29,079 to 34,210 (dependent on experience)
Contract type
Permanent
Hours
Full Time
Location
Poole, Dorset, England
Location description
Hybrid between home and Poole - successful candidates should be willing to come to Poole as needed for the role.
Closing Date
28-09-2025
Reference
20316
Documents (please view all documents)
(PDF, 274.78kb)
(PDF, 212.46kb)
About us
The Royal National Lifeboat Institution is a charity that provides a 24-hour lifeboat search and rescue service, seasonal lifeguards, and water safety education and initiatives. Our lifeboat crews and lifeguards need a dedicated, professional and talented team behind them, and that is where you come in. This is your chance to join that team and help save lives every day.
We are looking for three Data Quality Control Analysts to join us, who will ensure accurate and timely data is created and delivered through promoting use of best practice.
In this role you will be monitoring workflows, working collaboratively with others to resolve issues and ensuring data quality and governance requirements are adhered to deliver effective communications, and provide accurate reporting and statistics to support decision making.
Some of the Benefits

• Salary - 29,079 to 34,210 (dependent on experience)
• Flexible working
• 26 days' annual leave plus Bank Holidays
• Outstanding pension scheme (contributions of up to 16% of basic salary)
• Life assurance
• Health and dental cash plan

Your Role
In this role you will

• Deputise for the Data Quality & Governance Analysts and support with processing as and when appropriate.
• Develop, maintain and deliver in-person data quality and governance training modules to key stakeholders and Lifesaving Operations.
• Manage referrals of email queries and Hornbill tickets to timely resolution.
• Deliver regular reporting for data end-users on Hornbill ticket management, with metrics to support understanding of recurring themes and sources, data owners and resolution timescales.
• Engage and work collaboratively with key stakeholders on issues, resolutions, and progress for BAU workflows, using knowledge to support organisational transformation project work where required, championing best practice in data quality and governance.
• Develop and maintain data quality rules for workflows, ensuring they remain relevant against changing requirements.
• Develop and maintain Local Working Instructions (LWI's) for existing and new processes, ensuring they remain relevant through annual review or key organisational step changes, and accessible for users.
• Deliver end of year BAU stats reporting for key stakeholders.
• Support a culture of continuous improvement through active use of knowledge and expertise to support and drive efficiencies and effective working through change. Support effective shared documentation and data between cross-departmental users.

About You
We are looking for someone who has an organised approach to their work, enjoys collaborative working, including workshops, delivering information and training, and presenting data to stakeholders.
The successful candidate will also have:

• Experience with MS Office applications including Excel
• Experience of working with databases, and ideally working with database management tools
• Attention to detail and ability to work with both written and numeric data accurately
• Excellent communication skills
• Ability to prioritise workload effectively through peaks of demand
• Ability to work collaboratively and present information with clarity
• Ability to deliver reporting
• Focus on continuous improvement and best practice

If this sounds like you, and you are someone who wants to work in an organisation that is driven by the desire to ensure that no-one should lose their life to drowning - apply today!
Safeguarding
The RNLI is committed to safeguarding; protecting a person's health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Diversity at the RNLI
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

Skills Required