Job Description

Data Technician Apprentice Location: Letchworth - office-based with a hybrid option after probation Apprenticeship: Data Technician Level 3 Apprenticeship (18 months)

Why this role is for you

Kickstart your career in sales, data and customer service! As our Data Technician Apprentice, you'll receive a structured apprenticeship programme with dedicated coaching and mentorship. You'll work alongside experienced Sales and Customer Service colleagues on real projects, building the skills you need to grow into an Account Manager role--and beyond.

What you'll be doing

Customer Service

Process and key customer sales orders accurately

Handle incoming queries by phone and email, resolving issues at first contact where possible

Provide cover during holiday periods or busy spikes

Update our internal systems with customer feedback or requirements

Sales & Marketing Support

Analyse customer product ranges, spot gaps and recommend improvements

Populate data templates and upload product listings

Conduct initial customer research and share insights with your Account Manager

Distribute marketing collateral to customers and partners

Help customers navigate our platforms day-to-day

Run and format sales reports from our ERP system

Audit customer sites for product merchandising and update copy/imagery

Join screening or information-gathering calls with customers

Extra Projects & Coaching

Tackle ad-hoc tasks across other teams (training provided!)

Work with your dedicated coach to set goals and track progress

Contribute to our sustainability and compliance initiatives

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What you'll learn on your apprenticeship

Data handling & analysis: turn raw data into actionable insights

CRM & ERP systems: manage orders, pricing and reporting

Sales & marketing fundamentals: from gap analysis to collateral delivery

Professional skills: communication, time management and relationship-building

Coaching support: regular one-to-one guidance from your mentor

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About you

No prior experience needed--just an interest in sales, data and tech

Friendly, confident communicator (verbal and written)

Highly organised with a great eye for detail

Self-motivated, enthusiastic and eager to learn

Strong IT skills (you'll pick up our systems in no time!)

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Our values--who we are at heart

Customer First: Their success is our success

Integrity: Be bold, be honest, do what's right

Care: It's who we are, not just what we do

Collaboration: We win together

Investment: We grow so everything around us does too

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Benefits that make you want to join

33 days' holiday (including bank holidays)

Laptop & phone provided

Pension, sick pay & life insurance

Cycle to Work Scheme

Employee Assistance Programme (therapy, legal & medical support)

Staff discounts & free parking

Wellbeing Committee events

Ongoing training & coaching throughout your apprenticeship

Regular team-building days

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How to apply

Simply apply via the platform. Our streamlined process is:

1. Online assessment (35 mins; complete within 5 days)

2. Video recording

3. Phone screening

4. In-person interview day

We welcome applicants from all backgrounds--apply now and launch your career with Safety First Aid Group!

Job Types: Full-time, Permanent, Fixed term contract, Apprenticeship
Contract length: 18 months

Pay: 15,000.00-18,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Employee discount Life insurance On-site parking Referral programme Sick pay Work from home
Schedule:

Day shift Monday to Friday No weekends
Work Location: Hybrid remote in Letchworth SG6 2WW

Expected start date: 07/07/2025