Job Description

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.


The IMPaCT Team combines the Cross Border Data Clearance function, the Enterprise Data Office, Privacy, and Records and Information Management. The Enterprise CBDC (Transfer Office) drives the build-out and implementation of Citi's enterprise-wide data transfer framework and implements the transfers operating model.


We are seeking a highly experienced and dynamic Senior Vice President (SVP) to lead, build, manage, and operationalize the cross-border data transfer clearance process for a major business segment within Citi. This critical role requires a blend of regulatory execution, privacy expertise, process leadership, and content development, with a strong emphasis on automation, AI tooling, strategic communication, and data-driven insights. The SVP will be instrumental in defining and scaling the enterprise data transfer framework, serving as a trusted advisor to business partners, and ensuring timely and compliant execution across multiple jurisdictions and stakeholder groups. This role is specifically within the Data Transfers Office, focusing on delivering an exceptional and compliant experience for our internal stakeholders.

Key Responsibilities:

Leadership & Operational Excellence

: Lead and operationalize cross-border data clearance activities covering privacy, outsourcing, localization, and data sovereignty requirements for a significant business segment, always with a focus on delivering seamless and efficient service to our internal clients.

Team Building & Management

: Build and manage a high-performing team responsible for execution, coordination, and control adherence, fostering a culture of excellence, continuous improvement, and a strong customer service ethos in supporting business needs. This role requires a hands-on problem-solver who drives solutions rather than just monitoring progress.

Strategic Operating Model

: Design and implement a scalable and efficient operating model aligned with Citi's global data transfer framework, optimizing processes for maximum effectiveness and a superior user experience. This includes a proactive problem-solving mindset to anticipate and address challenges before they arise.

Cross-Functional Collaboration

: Collaborate effectively across global legal, compliance, technology, and business teams, leveraging influence and partnership to drive seamless delivery and achieve common goals, ensuring that stakeholder needs are consistently met and exceeded.

Innovation & Automation

: Drive product and automation development, including AI-powered decision support systems, workflow integrations, and intelligent dashboards, to enhance efficiency and accuracy, ultimately improving the speed and quality of service to our business partners.

Data Governance & Ownership

: Own and maintain the business-aligned Data Transfer Register, ensuring comprehensive traceability, accuracy, and audit readiness, providing clarity and confidence to our stakeholders.

Data-Driven Insights & Analytics

: Conduct in-depth qualitative and quantitative analysis to evaluate process performance, identify opportunities for optimization, and provide actionable, data-driven recommendations to senior leadership, with a constant eye on improving the customer journey and satisfaction. This requires a strong problem-solving mindset to translate data into practical solutions.

Advisory & Guidance

: Serve as a trusted advisor to business partners on framework implementation, regulatory interpretation, and best operating practices, providing expert guidance and support that is clear, proactive, and anticipatory of their needs.

Knowledge Management & Content Creation

: Produce and curate high-quality content, including playbooks, guidance documents, and FAQs, that simplifies and scales process knowledge across the organization, empowering our stakeholders with self-service solutions and clear communication.

Communication & Reporting

: Communicate complex regulatory and process information clearly and concisely to senior management, subject matter experts (SMEs), and challenge functions, ensuring transparency, understanding, and proactive engagement with all internal customers.

Risk Management & Mitigation

: Proactively review and challenge execution quality, escalate risks promptly, and develop effective remediation strategies to mitigate potential issues, always prioritizing the safety and confidence of our data transfer processes for the benefit of our internal clients.

Qualifications & Experience

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Experience

: Progressive experience in privacy, regulatory operations, legal, compliance, or data governance within global financial institutions or enterprise settings, demonstrating a deep understanding of service delivery in a complex regulatory environment.

Team Leadership

: Proven success in managing and developing cross-functional teams across multiple time zones in complex, matrixed organizations, with a track record of fostering a service-oriented mindset and a culture of accountability to internal stakeholders.

Regulatory Knowledge

: Strong working knowledge of international privacy laws and cross-border regulatory requirements, including GDPR, CCPA, and other relevant regulations, applied with an understanding of their impact on business operations and client-facing processes.

Technical Proficiency

: Hands-on experience with automation tools, workflow platforms, and AI integration in business processes, demonstrating a passion for innovation and efficiency that directly benefits the user experience.

Risk & Control Expertise

: Demonstrated expertise in risk and control frameworks, including process oversight, audit preparation, and the implementation of effective controls, ensuring robust protection while facilitating business objectives.

Consulting Experience

: Prior consulting experience, showcasing the ability to diagnose issues, propose solutions, and guide clients (internal or external) through complex changes with a customer-centric approach.

Problem-Solving Mindset

: A strong, proactive, and analytical problem-solver who can identify challenges, propose innovative solutions, and drive their implementation, with a focus on getting things done rather than merely tracking issues.

Execution Focus

: Demonstrated ability to take ownership and deliver results, focusing on tangible outcomes and efficient execution, rather than simply monitoring or documenting progress.

Communication Skills

: Exceptional track record of executive communications, content development, and advisory support, with the ability to influence and persuade at all levels, always tailoring messages to resonate with the audience's needs and perspectives. CIPP/CIPM/CIPT/CISA certifications an added advantage. Mastery in MS Excel and PowerPoint and office tools.

Education

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Bachelor's/University degree, Master's degree preferred

What we'll provide you

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources

Visit our Global Benefits page to learn more.


Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.


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Job Family Group:

Controls Governance & Oversight
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Job Family:

Cross-disciplinary Controls
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Time Type:

Full time
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Most Relevant Skills

Analytical Thinking, Business Acumen, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Escalation Management, Issue Management, Risk Management, Stakeholder Management.
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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.



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