Job Description

About the role

The Data & Transitions Team are responsible for actioning change of residencies received, ensuring correct processes are followed with regards to issuance of final bills, processing refunds, correctly tracking debt, setting up new resident accounts and sending out relevant communication to all applicable parties.



The Data & Transitions Coordinator role is an essential administrative role that will ensure that resident accounts are closed and set up within agreed timelines following the correct internal processes, to ensure a smooth onboarding process for residents.



The Data & Transitions Coordinator is responsible for closing, updating and creating new resident accounts, as well as ad-hoc team support.

Location and working hours:

Full-time position (37.5 hours per week). Office location: Stuart House, Peterborough (PE1 5DD) Hybrid working with 2/3 days based in-office per week

Required skills and attributes:

Exceptional written and verbal communication skills. Proven experience in liaising with clients and customers in a professional and confident manner. Strong IT skills, with the ability and enthusiasm to learn and adapt to new systems. A minimum of GCSE (or equivalent) in English at Grade C/4 or above. Strong analytical skills, with the ability to identify errors and implement effective solutions. The capability to work independently, taking ownership of problem-solving and decision-making. Excellent attention to detail and a commitment to maintaining high standards of accuracy. Strong organisational skills, with the ability to prioritise tasks effectively. The ability to perform well under pressure and meet tight service level agreements (SLA's) in a fast-paced environment. A collaborative approach, contributing positively as part of a diverse, cross-departmental team. Effective time management and accurate record-keeping skills. A proactive attitude, demonstrating initiative and a continuous improvement mindset.

Why Join Us?

Be part of a growing company where your ideas matter and your development is a priority. We offer a supportive, friendly working environment and real opportunities for training, growth, and progression, helping you build a career you're proud of.

Benefits:

Salary:

24,664

Holiday Allowance:

20 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.

Pension Scheme:

Employer pension contribution matched at 4%.

Employee Assistance Programme (EAP):

Free, confidential support available for personal and professional challenges.

Corporate Social Responsibility (CSR) Programme:

"DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here

Social Events:

Regular company social events, including an annual Summer Party and Christmas Party. This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.



We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 90 current employees, we are small but mighty, delivering more by working together.





At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

Our Values:

Community

Innovation

Excellence

Sustainability