We are looking for a dedicated and customer-focused Concierge to join our team in Wandsworth. In this pivotal role, you will be the face of our development, providing exceptional service to residents and visitors alike. As the main point of contact at the front desk, you will assist with on-site deliveries, address customer queries, and handle service requests, ensuring a smooth and welcoming experience for all.
Key Responsibilities:
Serve as the primary contact for residents and visitors, offering information about the development and surrounding areas.
Manage bookings for key access areas within the development.
Handle and administer parcels and packages, managing up to 500 deliveries daily.
Oversee customer deliveries and returns, ensuring proper documentation and adherence to protocols.
Manage residents' keys, ensuring they are logged in and out correctly.
Conduct daily site walkarounds, reporting any faults or maintenance issues to the Property Manager and relevant contractors.
Investigate and document any site-related issues, from leaks to security concerns.
Address first-level complaints and ensure effective communication from initial queries to resolution.
Complete and review shift handovers accurately.
Undertake additional duties as required to support the smooth operation of the development.
Skills and Experience:
Proven experience in a front-of-house or concierge role, with a strong emphasis on delivering outstanding customer service.
Confident and articulate communicator, both verbally and in writing.
Ability to build strong relationships with a diverse range of customers and clients.
Capable of working independently and as part of a team.
Proficient in administrative tasks and electronic record-keeping.
Strong problem-solving skills and the ability to handle challenges effectively.
Knowledgeable about Health and Safety regulations.
Ability to manage time effectively, work under pressure, and meet deadlines.
Excellent IT skills, with awareness of social media and new technologies.
Salary and Benefits:
Salary: 28,000 per annum
Working Hours: Day shifts only, 38.5 hours per week
Shift Pattern: 4 days on, 4 days off (8:00 AM - 8:00 PM)
This is an excellent opportunity for a proactive and customer-oriented professional to make a significant impact within our team.
If you have a passion for customer service and a desire to be a key part of a vibrant community, we would love to hear from you!
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