Job Description

Job Title: Day Concierge

Location: SW6 2FP

Starting Salary: 30,332 per annum

Hours: 42 hours per week | 4 on - 4 off shift pattern | 8:00 AM - 8:00 PM

About the Role:

POD Management is seeking a professional and reliable

Day

Concierge

to join our on-site team at

Kings Road Park

, a prestigious residential development. This role is critical in ensuring residents receive exceptional service and that the site is maintained to the highest standards.

Key Responsibilities:

Main Duties:

Front of House

Act as an ambassador of the POD brand, recognising the importance of exceling at customer service both externally and internally.

Always interact in an enthused and empathetic manner Answer the phone politely, identifying yourself and the POD brand. Answer emails and any other medium of correspondence politely, identifying yourself and the POD brand. Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider POD team as appropriate. Be empathetic in relation to our customers' requests, queries, or concerns. Request further inhouse training or learning if you deem it is required.

Asset Management

To support the ongoing asset management routines of the development, aiming to ensure contract, risk and mobilisation management tasks are completed in an efficient and timely manner.

Mobilisation: Supporting the POD mobilisation process. This will include but is not limited to: -

Liaising with key stakeholders such as the client, outgoing agents, the POD new business team, client relationship team and POD employees generally.

Ensuring mobilisation tasks are meticulously completed and recorded in the relevant systems.

Helping to enhance the customers initially experience of POD via the completion of the mobilisation actions in and efficient and timely manner.

Risk Management

: Taking ownership of the developments on site risk management routines, utilising PODs systems and processes to ensure compliance. This will include but is not limited to: -

Liaising with the client relationship / support team, contractors and customers to facilitate risk assessments and routine risk management tasks.

Maintaining a detailed audit trial of all actions and certification within the POD system.

Reporting on compliance levels within the development and defining actions to improve the same.

Contract Management:

Support the developments contract management routines, utilitising POD systems to ensure the appropriate contracts are tendered, implemented and any arising actions recorded.

Liaise with the client relationship / support team and contractors to ensure each development has a completed and appropriate contract schedule implemented.

Ensure the necessary information is saved to the POD systems and any relevant actions are diarised as appropriate.

PERSONAL SPECIFICATION

:

At POD, we are responsive, dynamic and we take pride in what we do, we are meticulous in our approach, so that customers experience great service. At POD we are committed to:The POD Values You should always display the key POD values: o

Meticulous

- preparation, process, detail, diligent, methodical, specific o

Dedicated

- commitment, belief, passion, self-discipline, enthusiasm o

Smart

- innovative, resourceful, original, creative, effective o

Supportive

- collaborative, honest, communicative, flexible, team-player

Health and Safety

We are committed to ensuring the health and safety of our Employees, clients and anyone affected by our business activities and to providing a safe environment for all those attending our premises. Every employee at POD plays a part in ensuring we achieve this, remaining mindful that we will take care in everything we do

.

All employees should use our smart technology to record and manage their safety routines, learn from trends and seek to improve together. All employees should be dedicated to keeping their sites, residents, visitors, team and workplaces safe. All employees should be meticulous in their approach to safety, tracking, inspecting, monitoring, auditing, reviewing, recording and learning. All employees should support each other to ensure we take care of our physical and mental wellbeing. In particular we are committed to maintaining safe and healthy working conditions through control of the health and safety risks arising from our work activities taking steps to prevent accidents and cases of work-related ill health. Employees should be conscious to their responsibilities in this regard and seek clarity if they so require it.

Financial Management

In the context of your role support the wider POD team with the ongoing financial management of the development. Remaining conscious of development budgets, asking for information as needed.

Compliance

All employees must be responsible for ensuring compliance with all company rules, procedures and obligations in relation to data protection and the safe storage, processing, sharing and use of data in relation to the company, its clients or customers

Benefits:

Competitive starting salary 4 on - 4 off shift pattern (08:00 - 20:00). Work with a reputable and supportive property management company Opportunities for growth and development

Ready to Apply?

If you meet the criteria and are ready to deliver exceptional service we want to hear from you!

Apply now via Indeed,

For any queries about the role or our company culture, feel free to get in touch.

Job Types: Full-time, Permanent

Pay: From 30,332.00 per year

Benefits:

Company pension Referral programme Sick pay Transport links
Work Location: In person