Job Description

Job Title:

Day Concierge (Maternity Cover)

Location:

Luxurious Residential High Rise Near Canary Wharf

Shift Pattern:

4 on 4 off, 12-hour shifts

Salary:

30,332 with the opportunity for overtime

Are you passionate about delivering exceptional service in a luxurious setting? Do you thrive in a high-class environment, where attention to detail and professionalism are paramount? If so, we have the perfect opportunity for you!

Job Overview:

We are seeking a dedicated and customer-focused Day Concierge to join our prestigious residential high-rise team on a maternity cover basis, starting approximately

20th November

, from

11:00 AM to 11:00 PM

.

As a Day Concierge, you will play a pivotal role in delivering a seamless and high-class living experience for residents, providing exclusive and personalized service, and building strong professional relationships.

Key Responsibilities:

Front Desk Presence:

Greet residents and guests with a warm and welcoming demeanor, offering assistance and information about the building's amenities and services. Maintain the lobby in pristine condition and effectively communicate with the facilities management team on all maintenance and housekeeping related issues.

Safety:

Ensure the safety and security of the building and its occupants by monitoring access, conducting regular security checks, and adhering to building protocols. Assisting the security team on site by correctly managing deliveries to the building/residents.

Amenities Management:

Have exceptional knowledge of the amenities of the building and procedures, be able to assist residents with queries in the absence on the amenities team.

Package Handling:

Manage mail and package deliveries, notifying residents promptly of their deliveries and ensuring secure storage.

Concierge Services:

Assist residents with various requests, have a good knowledge of local area and central London, transportation arrangements, and coordinating maintenance services.

Administrative Duties:

Maintain accurate records, log incidents, and perform administrative tasks as necessary, answering emails will be a large part of the job. Telephone handling skills will be a must.

Qualifications:

Previous experience in a concierge or customer service role, within a luxury residential setting or 5hotels setting- preferable.
Excellent communication and interpersonal skills with a focus on providing exceptional service.

Ability to handle high-pressure situations with grace and professionalism.

Strong organizational skills and attention to detail.

Knowledge of the local area and amenities is a plus.

A proactive and adaptable attitude with a commitment to going above and beyond for residents.

A supportive character and ability to work efficiently in a team.

Benefits:

4 on 4 off, 12-hour shift pattern for work-life balance.

Opportunity to work in a luxurious residential high-rise with exclusive amenities.

Training and development opportunities.

A supportive and collaborative team environment.

Bereavement leave.

Company events.

Company pension.

Cycle to work scheme.

Employee discount.

Health & wellbeing programme.

Life insurance.

Referral programme.

Transport links.

If you are passionate about delivering high-class service and creating an exceptional living experience for residents, we invite you to join our team.

Pod Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: 30,332.00 per year

Benefits:

Bereavement leave Company events Company pension Cycle to work scheme Employee discount Health & wellbeing programme Life insurance Referral programme Store discount
Experience:

concierge/receptionist/related: 1 year (required)
Work Location: In person