Job Description

MAIN RESPONSIBILITIES

Deliver first class customer service and resident engagement

Consistently deliver the Moda service standard to residents and all visitors to the building

Reply to resident queries and meet all response times

Provide informed and accurate information to resident's either face to face or via the telephone

To be the second point of contact for enquiry receipt & initial acknowledgement. Then carry out enquiry progression/follow up

To take room enquiries/viewings, gathering the necessary information to support leasing

Parcel management (taking, issuing parcels, and managing app notifications)

Promote resident events and engagement strategies e.g. surveys

Communicate in line with brand values

Support the delivery of 'surprise and delight' events on site

Establish and maintain relationships with the residents to best understand their needs

Following and utilising the complaints procedure

Residents move out - re/de programming of fobs, collection of post box key etc.

Emergency or incident escalation

Reporting any identified H&S matters to FM/GM

JOB DESCRIPTION

Maintain a key record for front desk sign out

Access control programming

Fire Marshall or evacuation management support

Signing suppliers/contractors/third party visitors in and out of front of house

Ensuring the security of the building at all times

Report any maintenance issues identified in the building/apartments/common parts

Where required, keep residents updated on all maintenance items reported

Liaison with FM teams

Support marketing and lease up including viewings if required

Be aware of amenity T&C's

Assist with the organization of on-site events

Push and promote events via The My Moda App and on social media

Good knowledge of local attractions and destinations (further training on this will also be provided)

Ad hoc administrative tasks

Support the Senior Resident Ambassador

CCTV monitoring

EXPERIENCE

Previous experience in residential property (hospitality or private rental sector preferred)

Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm

Must be pro-active and able to use initiative to enhance the reputation of the building

Professional presentation, confident and outgoing in nature

Well organised, ability to problem solve and works under pressure with great decision-making skills

Able to demonstrate an organised and professional approach and ability to priorities

Previous handling of sensitive information and compliance with GDPR

KNOWLEDGE, ATTITUDE AND SKILLS

Excellent analytical skills

Excellent interpersonal skills

Proactive and dynamic, taking ownership of all of core duties.

Strong verbal and written communication skills.

Accuracy and attention to detail.

Experience of working to targets

A great team player who takes ownership and responsibility

A logical thinker who can spot errors and resolve issues

Acts with integrity and professionalism

Flexible working hours

Excellent communication skills displaying sensitivities to and understanding of residents' need

Well-groomed and of smart appearance

Flexibility and adaptability

Good level of computer literacy using Microsoft Word, Excel and Outlook

Innovative and pro-active

Ability to handle multiple tasks

With training, able to use other systems and software packages

Flexible and cooperative at all times

Understanding the importance of achieving deadlines and ensuring quality output

Use initiative and take responsibility for providing solutions

To ensure confidentiality and security of all business, client and customer documentation/ information

Problem solving and well organised

Ability to work well under pressure

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Types: Full-time, Permanent

Pay: 25,400.00-25,440.00 per year

Benefits:

Company pension Cycle to work scheme On-site gym
Work Location: In person

Reference ID: DRAHOV
Expected start date: 15/09/2025