Job Description

We're Hiring: Dealer Support Associate - UK

Location:

Worthing, UK

Type:

Full-Time | Permanent

Reports to:

Reports to: Senior Dealer Support Associate

Brand:

Bowers & Wilkins | Sound United now part of Harman International

Join Sound United, part of Harman International - Where Legendary Audio Brands Come to Life

At

Sound United

, we're passionate about bringing joy to the world through sound. As one of the largest audio portfolio companies globally, we're proud to represent iconic brands like

Bowers & Wilkins, Denon, Marantz, Polk Audio

, and more. Each brand has its own legacy, and together, we're redefining home entertainment.

We're looking for a

Dealer Support Associate

to join our UK team and be the first point of contact for our dealer network. You'll play a key role in supporting sales, product queries, stock management, and service issues--ensuring our partners receive exceptional support across all Sound United brands.

What You'll Do

Handle daily order entry and respond to

dealer queries on pricing, availability, and backorders

. Offer product alternatives and

manage stock allocation

.

Coordinate slot times and stock movements

between dealers. Support

returns, credit notes, and service/warranty

communications. Work closely with Commercial Managers and logistics teams to manage shortages and deliveries. Assist with local stock sales and employee purchases.

Manage key accounts

like Amazon in collaboration with Planning and Commercial teams. Monitor incomplete orders, payment limits, and debit note requests. Continuously improve processes to reduce manual order changes. Stay up to date on products and trends via Sound United University.

What You'll Bring

Experience in a similar customer support or operations role. Fluent in

English

(verbal and written). Strong communication, problem-solving, and organizational skills. Technical understanding and customer-focused mindset. Proficiency in

MS Office (Excel)

; experience with

SAP

and

CRM

is a plus. Ability to work under pressure and thrive in a team environment.

Why Sound United?

Work with globally recognized audio brands. Be part of a collaborative, innovative team. Make a real impact in shaping customer experience across the UK. Exceptional employee discounts on our legendary products Enjoy a collaborative culture that values your ideas and contributions. Enjoy a competitive salary and bonus scheme Receive a generous holiday allowance We offer private medical insurance, a cycle to work scheme, and generous employee referral bonuses - we believe in true collaboration and feeling part of something special.

Ready to support legendary sound and service?

Apply now and help us deliver excellence to our dealer network.

We are committed to supporting work-life balance and, in line with the UK's Flexible Working Act, we welcome requests for flexible working arrangements. While this role is typically based on-site at either our Southwater or Worthing sites, we are open to discussing flexibility, depending on individual needs.

Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Benefits:

Company pension Cycle to work scheme Discounted or free food Employee discount Flexitime Free flu jabs Life insurance On-site parking Private medical insurance Referral programme
Work Location: In person