Job Description

About IFX Payments



We're an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to

Win. Properly.

What we offer



Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal. We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We're a high-performance team who can trust each other as individuals to get the job done so we can be successful together.



Being part of IFX Payments, you'll receive every opportunity to thrive in your role to contribute to that success. We'll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You'll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don't expect anything extra from you during your time here. We only ask you to do one thing:

Make it count.

Benefits


25 days of annual leave + bank holidays and your birthday off. Pension auto-enrolment with salary sacrifice contributions. Healthcare cash plan including support for dental, physio and therapies. Discounts on fitness, cinema discounts, shopping, travel, entertainment and more! Life Insurance. Working Abroad. Cycle to work. Nursery fees salary exchange. Employee Assistant Programme Career progression with excellent training and development. Company events - Pub nights, sporting events, seasonal parties, socials


Overview of the role



The Dealing Director at IFX Payments will be responsible for overseeing the management of existing IBANQ clients and FX brokerage clients, while also directly managing FX dealing activities. This role will play a pivotal part in driving client satisfaction, retention, and revenue growth by ensuring top-tier account management, identifying opportunities for cross-selling and upselling, and managing foreign exchange transactions. The successful candidate will be both a strategic leader and hands-on in dealing FX transactions, working closely with clients to meet their currency exchange needs.





The position demands a blend of leadership in account management, deep understanding of FX markets, and direct experience in foreign exchange dealing.

Responsibilities

Management

Set the context

for your team members to perform by setting targets and KPIs that are effectively measurable and ensure the necessary support framework to perform is in place (tools, training, process documentation, structure etc).

Create clarity

by regularly feeding forward the expectations to your team members (responsibilities, KPIs, priorities etc) and feeding back on their performance through regular conversations (1:1, monthly reviews, etc).

Drive results

by distributing workload, hiring team members, resolving/escalating issues.

Generate energy and engagement

, reward high performance and promote a safe work environment for people to thrive.

Actively support and encourage your team members personal development

and career growth to

make it count.

Client Retention & Relationship Management:


Manage Key Client Accounts: Oversee a portfolio of high-value IBANQ and FX brokerage clients, ensuring their needs are met, relationships are nurtured, and value is maximized. Develop Retention Strategies: Create and implement strategies to drive client retention, reduce churn, and increase customer lifetime value across both IBANQ and FX services. Client Satisfaction: Establish regular touchpoints with clients, gather feedback, and address concerns proactively to ensure long-term engagement.




FX Dealing & Management:


FX Transactions: Actively manage FX transactions for brokerage clients, providing competitive and accurate pricing for currency exchanges. Market Monitoring: Continuously monitor FX markets to offer informed advice and execute trades on behalf of clients. Client Consultation: Serve as a trusted advisor to clients on FX market conditions, helping them optimize their currency strategies and manage risk.




Cross Selling & Upselling Opportunities:


Identify Growth Potential: Collaborate with the sales team to identify and capitalize on cross-sell and upsell opportunities, particularly for FX and multicurrency account services. Expand Service Usage: Promote additional IFX Payments products and services to existing clients based on their business needs, ensuring they are fully utilizing the platform's capabilities.




Account Management & Leadership:


Lead the Retention Team: Build, manage, and mentor a team of account managers, ensuring they are aligned with the company's objectives and are driving customer retention. Client Onboarding & Engagement: Ensure a seamless onboarding process for new clients and maintain engagement with them throughout their journey to secure long-term loyalty.




Collaboration with Internal Teams:


Work with FX & IBAN Product Teams: Collaborate with product development teams to ensure that client feedback is integrated into ongoing improvements for IBANQ and FX brokerage services. Sales Team Collaboration: Partner with the sales and lead generation teams to support the transition of new clients into account management and to uncover new business opportunities.




Data & Reporting:


Monitor Client Health: Use data driven insights to monitor client health, engagement, and transaction volumes to identify risks and growth opportunities. Performance Reporting: Provide regular reports to senior management on client retention rates, FX trading volumes, client satisfaction, and performance against revenue targets.




Requirements


Experience in leading and developing high performance teams with the ability to inspire, motivate, and energise teams to achieve high performance within the foreign exchange (FX) or financial services industry. Ability to create context and clarity for team members and handle difficult conversations. Ability to create a results-orientated environment where success is celebrated and rewarded appropriately. Strong understanding of the FX market, including products, services, and regulatory environment in the UK and Canada. Excellent communication, negotiation, and interpersonal skills. Strong analytical skills with the ability to interpret sales data and market trends. A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance. Adaptable, tenacious and flexible who is able to perform under pressure. Proficient in CRM systems and other sales management tools. Bachelor's degree in Business, Finance, or a related field; a relevant postgraduate qualification is a plus.

Diversity & Inclusion

We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background, identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.



Additional Information


We work on a hybrid basis from our office in central London. You must be eligible to work in the UK to be considered for this position. * Full background check will be carried out.