Job Description

Location: Bishop's Stortford | 8:30am-5:00pm | Permanent

Data Energy Management Services

is a trusted and well-established organisation, providing tailored energy solutions to

Managing Agents

across heat, gas, electricity, water, and renewables.

One of our core offerings is

metering and billing

, where we calculate and issue energy bills (primarily heat) to residents and provide first-class customer support. As we continue to grow, we're looking for a

Customer Service Adviser

to join our

Debt Management team

.

The Debt Management Administrator is responsible for overseeing and completing the day-to-day debt management-related tasks with a focus on accuracy, completeness, and compliance.

The Role

As a

Debt Management Administrator

, you'll play a key role in managing customer accounts, resolving billing queries, and supporting the team in ensuring effective debt recovery -- all while delivering a high level of service and accuracy.

You'll work closely with the Debt Management Team Leader and collaborate with colleagues across the business to continually improve processes and enhance the customer experience.

Responsibilities:

Reconcile customer accounts with high level of accuracy, initiate and complete chasing procedures in line with the Key Performance Indicators (KPIs) set. Maintain accurate records of all chasing activity. Monitor chasing outcome and generate reports for possible escalation. Provide relevant and detailed weekly/monthly reports to clients. Complete relevant procedures including debt referrals or supply suspension with accuracy and high attention to detail, following clients' instruction and internal procedures. Ensure full compliance with all debt-management procedures in place. Administer and monitor payment plans in line with the credit policy and procedures, following client's approval and instruction.

What We're Looking For

Experience handling a high volume of customer calls Excellent organisational and time management skills Strong numeracy and attention to detail, particularly with financial data Previous experience in customer service or a related field (preferred) A positive, proactive attitude and a willingness to learn
Full training will be provided.

What We Offer

We believe our people are key to our success. That's why we offer a great working environment and a wide range of benefits:

25 days' annual leave

+ 8 Bank Holidays

Generous sick pay

and accident insurance

Loyalty bonus

after two years of service

Life assurance

- 2x your annual salary

Wellness support

via our Employee Assistance Programme Immediate access to a private GP 24/7 confidential telephone counselling

Annual eye care reimbursement

Recognition programmes

: Employee of the Month/Year, Long Service Awards, and more

Training Academy and mentoring

opportunities

Free on-site parking

Company events

Bring your dog to work day

Onsite gym and spa

To Apply:

You must be living in the UK and have the right to work here to be eligible for this role.

Data Energy

is proud to be an Investors in People accredited organisation and is committed to developing and investing in its employees.

Job Types: Full-time, Permanent

Pay: 24,000.00-26,000.00 per year

Additional pay:

Loyalty bonus
Benefits:

Casual dress Company events Company pension Gym membership Health & wellbeing programme Life insurance On-site gym Sick pay
Schedule:

Day shift Monday to Friday
Ability to commute/relocate:

Bishop's Stortford CM23 5PU: reliably commute or plan to relocate before starting work (required)
Experience:

customer service: 2 years (required) Admin: 1 year (required)
Work authorisation:

United Kingdom (required)
Location:

Bishop's Stortford CM23 5PU (preferred)
Work Location: Hybrid remote in Bishop's Stortford CM23 5PU