Job Description

Salary

29,064 - 31,022

Contractual hours

37

Basis

Full time

Package

26 days paid AL pro rata for part time staff, Flexi Scheme, Excellent contributory pension scheme, Cycle to work, Health & Wellness checks, Store discounts, gym membership discount

Date posted

29/09/2025

Job reference

REVY25N007



Chichester District Council are committed to providing a first-class service to its customers and in recognition of this commitment, we equip and fully train our officers to be true customer champions.

If you...

enjoy dealing with a variety of people are self-motivated are target driven are resilient and a team player


...then this role within our debt recovery team might interest you!

We are looking for an exceptional individual with a compassionate attitude to join our existing Debt Recovery Team, with a primary responsibility for recovering monies owed to the Council across a wide range of services, such as Council Tax, Non-Domestic Rates, Housing Benefit Overpayments and corporate/sundry debts.

Although predominantly based at the Council's main office in Chichester this role does allow for the opportunity of working from home where operational needs of the service allow.

You will work alongside colleagues with a focus on collecting unpaid Council Tax and Business Rates in a fair and ethical manner from our residents and businesses. This will involve handling phone communications from customers to negotiate sustainable payment arrangements. Dealing with written enquiries, emails and face to face visits to the office.

For those customers needing additional support you will work closely with other teams within the division (Taxation, Benefits and Supporting You) and where appropriate external debt advisory organisations. You will also liaise with external agencies, with the Council's Enforcement Agents. You will have the ability to communicate sensitively, with care and empathy with a wide range of people throughout the Chichester district.

Ideally you will have experience within a debt recovery environment, the confidence to be able to manage difficult conversations and refined negotiation skills to obtain the best outcome for all parties. However, if you have proven experience with members of the public, face to face, written communication and on the telephone full training will be provided.

For more information please contact Darren Jacobs on djacobs@chichester.gov.uk

Interviews week commencing 20th October 2025

Employee benefits include:

Excellent defined benefits Pension Scheme Minimum 26 days holiday going up to 31 days after 5 years (or before with previous service) plus paid Bank Holidays Flexi-time (available for most positions) - potential to build up an extra 12 days leave a year Flexible working arrangements including working from home and 9-day fortnight options Employee Assistance Programme for staff and their relatives Cycle to Work Scheme/Car and Cycle Loan Scheme/discounted city centre parking/ Lease Car Scheme Health & Wellbeing initiatives including free health checks and free eye tests plus subsidised leisure centre membership Payment of your main professional subscription fee. Training and development opportunities - including funding of professional qualification training Staff Awards Scheme


Chichester District Council has a commitment to Equality of Opportunity in Employment. If you have a disability which makes it difficult for you to complete our application form please contact the HR Section who will assist you.