Job Description

Kincardine & Mearns Citizens Advice Bureau

Debt Support Worker

JOB DESCRIPTION

Name of Employer:

Kincardine & Mearns Citizens Advice Bureau

Job Title:

Debt Support Worker - Temp until March 26 with possibility of extension dependant on future funding

Responsible to:

Deputy Manager

Contracted Hours:

21 hours

Salary:

22,680 (Pro-rata based on 35-hour week)

Summary of main responsibilities:

To ensure the provision and development of quality administration and support of the case work of our Money and Debt Service.

We are seeking a dedicated and detail-oriented Debt Support Worker to play a crucial role in enhancing the efficiency and effectiveness of our KAMCAB Money and Debt service. The Debt Support Worker will act as a vital bridge between clients and our Money and Debt Team, ensuring clients receive timely support and remain engaged throughout the advisory process.

Responsible for the standards of administration service and support the case work of KAMCAB Money and Debt team. Maintain accurate and up-to-date case records and monitor money advice systems diligently. Communicate with clients to gather financial information necessary for the completion of the Debt Pack. Perform money advice case functions, including drafting holding letters and contacting creditors. Assist with statutory debt solution queries, such as applying for payment breaks, coordinating with payment distributors, and drafting initial letters to address creditor harassment or malpractice.

To ensure that the service is accessible to all of those affected by poverty living within Kincardine and Mearns, and to assist in developing responsive and effective systems of service to address those requirements.

MAIN TASKS:

Undertaking detailed casework on multiple debt problems Maintaining expertise in relevant legislation e.g. welfare rights, debt options including bankruptcy and Debt Arrangement Scheme Work within all policies and procedures set by the Chief Officer and the board of directors Maintain a quality casework service working within legislative and quality frameworks set by Scottish National Standards for Information and Advice Provides, FCA and relevant legislation. Conduct peer case checking in line with bureau procedures Take part in regular debt meetings to share practice and knowledge and carryout case reviews alongside others in the debt team Attend Debt and Money advice conferences and forums on behalf of the bureau Maintaining detailed statistics of individual debt cases Supervising training and providing support to volunteer advice workers dealing with money advice enquiries Providing regular reports on functioning and development of the Project Attendance at team/staff meetings as required Establishing/improving liaison with other agencies, community groups Promote the project in a range of ways
14. Undertake any other work, consistent with the purpose of the post, as directed by the Chief Officer and Deputy Manager

Person Specification:

DEBT Support Worker

ESSENTIAL

DESIRABLE

QUALIFICATIONS

Good general education

Money Advice Competencies

EXPERIENCE

Experience in casework/case management in a busy environment

Experience of preparing reports and statistics

Recent money advice or debt/counselling experience

Supervision of staff

Experience of working with volunteers

Experience in the preparation and delivery of training courses

SKILLS AND

ATTRIBUTES

Ability to work without close supervision, prioritise own work and meet deadlines

Understanding of the main principles and methods of statistical gathering and service evaluation

Ability to communicate effectively, both orally and in writing

Ability to plan and introduce change as appropriate

VALUES AND

ATTITUDES

Ability to work as part of a team

Ability to work under pressure

Ability to work hours flexibly as required by the needs of the service.

An understanding of and commitment to aims, principles and policies of the service.

KNOWLEDGE

A sound working knowledge of welfare benefits and of the legal rights of debtors and creditors

A knowledge of money advice strategies

A working knowledge of Microsoft software and related packages

Job Type: Part-time

Pay: 14.00 per hour

Expected hours: 21 per week

Benefits:

Company pension
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 17/07/2025
Reference ID: Debt Support Worker- KAMCAB