Debt Team Manager

York, ENG, GB, United Kingdom

Job Description

Citizens Advice York is seeking an experienced and proactive Debt Team Manager to lead and support the delivery of high-quality debt advice and casework within our specialist debt team. You will play a crucial role in helping vulnerable clients manage their finances, in line with the General Help Quality Mark and the principles and policies of the Citizens Advice service.

This is a dynamic leadership role, responsible for managing the day to day operations of the debt team and supporting the successful induction and integration of a new Debt Outreach Worker. You will ensure the service is accessible, especially to underserved communities, while maintaining high standards of quality, impact, and client care.

Key Responsibilities



Oversee the delivery of client centred, high-quality debt advice and casework. Manage and support the debt team, providing guidance, supervision, and performance oversight. Lead the onboarding and integration of a new Debt Outreach Worker. Develop outreach strategies to extend the service to underserved populations. Ensure compliance with quality standards, funding requirements, and organisational policies. Contribute to the monitoring, evaluation, and reporting of service outcomes.

Essential Requirements



Substantial experience in delivering regulated debt advice and managing complex casework. Strong leadership and people management skills, with experience supporting staff or volunteers. Ability to work strategically to develop and improve service delivery. A commitment to social justice and the aims and principles of Citizens Advice. Excellent communication, organisational, and problem solving skills.

Additional Information



This role involves working with vulnerable clients and may be subject to an enhanced DBS check.

Job Type: Full-time

Pay: 28,500.00-31,500.00 per year

Work Location: In person

Application deadline: 01/08/2025

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Job Detail

  • Job Id
    JD3450473
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    York, ENG, GB, United Kingdom
  • Education
    Not mentioned