Job Description

Reference
HUL/26/0051

Full Time Equivalent Salary (based on a 37 hour working week)

25583 - 26403


Occupational group
Finance
Job term
Full Time
Appointment type
Fixed Term
Hours
37
Division
Corporate Resources - Directorate
Closing Date
15 February 2026
Proposed Shortlisting Date
16 February 2026
Proposed Interview Date
02 March 2026
Place of work
Wilson Centre, 1st floor, Hull HU1 2AG
For an informal discussion please contact
Sandy Hunt or Vicky Gibson
Contact telephone
01482 613 147

The Council are in the process of implementing a new ERP financial system to go live on the 1st April 2026. To enable a successful implementation, a member of staff has been seconded which has left an exciting opportunity within our Debtors Team for a Debtors Officer on a Fixed Term contract basis.



The role of the Debtors Officer, within the Revenues and Benefits Department, is to contribute to the day-to-day operation of the Debtors Team providing an efficient and effective service in the collection of Corporate Sundry Debts, Hull Culture and Leisure Debts, and Decriminalised Parking Enforcement/Bus Lane Enforcement. To make decisions on the recoverability of Corporate Sundry Debts and Hull Culture and Leisure Debts in line with policies and procedures. Resolve and exercise judgement on issues with debtors and strive for excellence of service.



Provide specialist advice and assistance to internal and external customers and colleagues through a variety of access channels including telephone, face to face, written and electronic mail.



Other duties will include: -


Provide an efficient, effective, responsive, and user-friendly service to all customers and partners that recognise our stakeholder needs, including Enforcement Agents/Collection Agents. To negotiate repayment of debt making decisions based on the individual's financial circumstances. Help customers to complete statement of means forms and provide advice on priority debts. Assist in identifying unallocated or misallocated payments and reallocate as appropriate, preparation of refund payments to customers as necessary. Contribute to daily Oracle administration duties including checking reminders, diaries, write off case preparation and determining appropriate actions. Data input to various systems and spreadsheets, Oracle and Chipside.

It is essential that the successful candidate has proven practical experience of debt recovery and that they can demonstrate good levels of quality and output. The successful candidate will demonstrate an ability to manage their own time to meet targets and deadlines.



Please note that this is a 37 hours per week, Fixed Term role until 30th September 2026.

Closing date

: 15th February 2026

Shortlisting

: 16th February 2026

Interviews

: 2nd March 2026



For an informal discussion about the role, please contact Sandy Hunt or Vicky Gibson on 01482 613 147 / 01482 613 727 or email Sandra.Hunt@hullcc.gov.uk / vicky.gibson@hullcc.gov.uk



Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.



Any offer of employment to the above post will be subject to receipt of a satisfactory Baseline Personnel Security Check (BPSS).



Please click below for further guidance on how to apply and benefits of working for Hull City Council.



How to apply for our jobs - Working for Hull City Council



Benefits of working for Hull City Council - Working for Hull City Council



Why Hull is a great place to live and work - Working for Hull City Council



Please ensure that you complete and submit your application by midnight on the closing date.



We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.



We adopt a 'name blind' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.



We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.



The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.


Any offer of employment to the above post will be subject to receipt of a satisfactory Basic Disclosure from the Disclosure & Barring Service.


Fixed term vacancies are available to Hull City Council employees on a secondment basis, subject to approval from their current line manager for up to 18 months. PLEASE ENSURE YOU DISCUSS THIS OPPORTUNITY WITH YOUR MANAGER PRIOR TO APPLYING FOR THE VACANCY. For further information and guidance, please refer to the Council's Secondment policy.