Job Description

We are looking for a

Dedicated Cover Receptionist

to join our Rapport Network Team. The successful applicant will mainly be based at one of our prestigious banking client sites in

Canary Wharf

.


The position is fixed on-site

until August 2026

, after which there is the opportunity to transition into our

Corporate Mobile Receptionist Network Team

, supporting a variety of locations across London and the M25. It offers both stability and future growth, with room to develop, learn, and take on broader responsibilities.

Type of Contract:

Full-time, Permanent

Hours:

40 per week (Monday-Friday, shift rota between 7 AM and 9 PM, as per business needs)

What will you get?

Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow. Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career! Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. Give back to community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

Welcome clients, guests and colleagues with a polished, warm and professional manner. Register visitors and ensure seamless communication with hosts upon arrival. Handle guest queries and requests promptly, thoughtfully and efficiently. Manage internal and external phone calls with clarity and professionalism. Support meeting room bookings, catering and hospitality coordination. Complete necessary logs, reports and administrative tasks accurately and on time. Collaborate with colleagues, service partners and departments to deliver a unified guest experience. Demonstrate flexibility by supporting various Reception and Concierge roles across multiple London sites (from August 2026 onward).

The ideal candidate will

Share our Rapport values:

Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Ideally, have front-of-house reception experience in a luxury hotel, premium airline, retail, or a corporate environment Be able to travel across London within the M25 (mostly Central London and Canary Wharf) Have the passion and drive to deliver the very highest levels of customer service Have an outgoing personality, understanding the professional etiquette, and be able to easily build rapport with key stakeholders (internal, external and VIPs) Have great interpersonal skills, an outgoing and vibrant personality Demonstrate ability to adapt and flex your working style and behaviour to adapt to the environment of the site you are working at Demonstrate an excellent command of the English language, both in verbal and written communication Be creative, proactive, organised, detail-oriented, process-driven, quick learner and resourceful with a can-do attitude Have the ability to work well under pressure and act both proactively and intuitively

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.


We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.


Find out more about us and our values at www.rapportservice.com.


Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.