Job Description

We are recruiting a

Dedicated Concierge

to join our fantastic Rapport team,

covering lunch break

s

across 2 of our Client's residential properties in

London West End

.


Since this is a

stand-alone position

, you will be essential to ensuring that all property residents, and key stakeholders receive the best possible customer care and service in accordance with established policies and procedures, service level agreements, and standards.

Type of contract:

Part-time, Permanent

Hours:

20 per week (Monday-Friday; 11 AM - 3 PM, with flexibility as per business needs)

Ideal start date:

12 December 2025

What will you get?

Financial freedom:

Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!

Secure your future:

Benefit from a contributory pension scheme for a stable financial tomorrow.

Health matters:

Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.

Thrive personally & professionally:

Unlock endless learning and development opportunities to elevate your career!

Celebrate excellence:

Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.

Give back to community:

Take one paid day off annually to support a cause you're passionate about!

Main Responsibilities

Deliver a professional, high-quality concierge service in line with Rapport standards, site policies and resident expectations. Welcome and assist residents, guests and visitors with warmth, ensuring every interaction feels valued. Provide information and guidance on the local area, transport links, amenities and services. Handle queries and concerns promptly, liaising with Resident Managers and service partners where needed. Manage calls, emails, post and deliveries efficiently and professionally. Coordinate with facilities, security and housekeeping teams to maintain a safe, well-presented environment. Log and follow up on maintenance requests using eLogbooks, ensuring timely resolution. Support with administrative tasks such as health & safety documentation, ordering supplies and general office duties.

The ideal candidate will:

Share our Rapport values:

Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together*
Ideally, have at least one year of previous experience in residential properties or five-star hotels. Build genuine connections with residents, guests and colleagues, creating a welcoming sense of community. Communicate clearly and confidently, with the ability to resolve challenges smoothly and effectively. Bring energy and positivity to a busy reception, making thoughtful decisions with independence and care. Go above and beyond to create memorable experiences, always aiming to exceed expectations. Present themselves with professionalism and polish, paired with a naturally approachable manner. Stay proactive, organised and adaptable, with strong attention to detail and a desire to keep learning. Remain calm and composed in high-pressure moments, showing confidence, discretion and diplomacy. Tackle complaints or concerns with assurance, turning difficult situations into positive outcomes.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.


We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.


Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.