Job Description

Key Accountabilities:

Liaise with underwriters, brokers, delegated claims administrators, external audit firms on Westfield's Audit panel and other managing agents to coordinate the programme of Coverholder audits including meeting external audit firms where required. To ensure extended Audit scope is applied to scheduled audits that require reviews of specified area of focus (some of which being but not limited to; Conduct Risk deemed as High, GDPR, IDD, GGP, CPD, Sanctions) Review of audit reports for adherence to the Westfield audit scope and quality, distribution of relevant issues ensuring that recommendations are followed up and completed. Follow up, and escalation of open audit recommendations to ensure completion in line with agreed service levels Ongoing participation in the review and development of the Delegated Authority audit policy and audit scope. Assist with the ongoing performance monitoring of external audit firms. Ensure offshore team maintains and updates the audit records in accordance with Westfield procedures. Coordination of Coverholder audits with Claims audits. Maintain, update and circulate where required relevant binder audit information from Lloyd's, FCA, LMA or other local regulatory bodies and ensuring procedures are kept up to date as part of the audit process. To ensure lead contract risk assessments are completed in accordance with the risk criteria set. Produce monthly Control MI and quarterly Committee papers on audit management and progress to plan. To work with offshore technician resource (PSU) to ensure processes are successfully completed. To review weekly workflow and carry out required Quality Assurance process. To manage weekly correspondence query log from offshore team and provide relevant feedback. Chase brokers for outstanding information as and when required. Produce statistics and reports when required, including audit information for our Product Oversight and Governance (POG) committee and Delegated Operational Group. Assist on system testing and liaise with the IT and Business Change as and when required. Ad hoc tasks as required.

Role Requirements:

Skills & Competencies:

Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs. Strong stakeholder management experience, with the ability to build relationships within the business at all levels as well as with external parties as required. Communication - ability to communicate well one-to-one and in small groups. Keeps others informed and updated, Ability to write clear, precise and well organised documents Organisational Skills - ability to effectively prioritise, deliver on tasks and meet deadlines A proactive and problem-solving mindset, with the ability to take ownership of tasks and work independently as well as working well as part of a wider team. Strong experience in Delegated Authorities and good knowledge of Lloyd's, FCA/PRA and other regulatory standards Ability to act with due professional care, demonstrating sound integrity and confidentiality

Qualifications:

Educated to at least A-Level; degree preferable Relevant professional qualifications e.g. CII

Experience:

Proven experience of co-ordinating Coverholder and DCA end-to-end audit processes Experience with due diligence processes preferable Excellent administrative experience Experience of working in a Lloyd's environment advantageous Experience of London market systems and processing desirable e.g. knowledge of Lloyd's systems, including: ATLAS, DCOM, DAM, Wording Repository & Crystal. Good knowledge of the insurance industry Good knowledge of Outlook, Word, Excel and PowerPoint

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.