Job Description

General information

City:

London

Country:

United Kingdom of Great Britain and Northern Ireland

Creation Date:

22-Jul-2025

Employment Type:

Permanent

Employment Type:

Full time

Ref #:

1234571784


Description & Requirements
Role Title: Operations Technician
Department: Operations
Division: Business Support
Location: London
Type: Permanent

About the Role and the Team:
The Operations Technician will support Underwriters in LSM London's Delegated Authority Practice (DAP). The DAP contains over $500m USD of premium and consists of P&C, large multi-line cover holders, Auto Follow and monoline binders. The Operations Technician will work closely with the Underwriters and the Bordereau Account Management team to ensure the effective administration of delegated authority policies. The individual will be embedded within the DAP and will also be part of the broader UW Support Team in London.

The Operations Technician role within operations at LSM is an administrative role and is the first link for the underwriting teams into business support. The primary objective is to ensure risks and any amendments to those risks written by the underwriting teams are processed onto the system in an accurate and timely manner.

The role requires the ability to effectively communicate with many teams across LSM and prioritise work according to various system close dates, SLAs and KPIs is a fundamental attribute required to fulfil the role.

Key Responsibilities:Accurate and timely creation/update of documentation required to process submissions, policies and policy updates onto the processing systems for both syndicate & company risks. Liaise with underwriting teams to ensure all required information has been provided for entry onto the processing documentation. Passes the fully completed processing documentation onto our offshore processing partners within SLA for entry onto the systems. Responds to queries from the offshore processing partners and/or QC team within SLA. Work with the Operational and Technical Excellence team on complex policy entry and troubleshooting. Work with Underwriting to ensure Estimated Premium Income (EPI) entries are up to date in source systems. Keeps underwriting support management and underwriting teams up to date with progress against SLAs and KPIs weekly. Work with the UW and Binding Authority Management team to resolve bordereaux queries and issues Resolve unallocated cash and outstanding debt queries and investigations with SLA Work with Operational and Technical Excellence team to ensure any training materials either internal or for our offshore processing partners is up to date and contains the correct information. Train members of the offshore processing team, new starters and other support teams as and when required. Be the subject matter expert (SME) for the team on projects or initiatives as required. Work with a continuous improvement mindset and raise any possibilities for improvement to our processes to underwriting support management. Be an active member of the team meetings, sharing relevant information with colleagues and contributing positively to the team's objectives Always maintain a high level of confidentiality. Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing Passes the fully completed processing documentation onto our offshore processing partners within SLA for entry onto the systems. Respond positively when data quality issues are identified within your work and takes corrective actions in timely manner. Assist in the resolution of all transactional data management issues within SLAs. Ensure regular weekly work is carried out, resolving any unallocated cash and outstanding debt queries and investigations. Support various month close procedures as directed. Investigate any items on team monitoring reports sent by underwriting support management and respond accordingly in a timely manner.


Stakeholder Management:Regularly meet and have open dialogue with the underwriting teams Support other stakeholders and colleagues as required, e.g. Claims Adjusters, DAMT, Wordings, LSM Claims and Exposure Management Liaise with Brokers and Coverholders to manage accounts as required Raise important or critical business issues to the Underwriting Support Management team.


Ancillary Tasks & Teamwork:Assist with any audit activities as required. Work with a continuous improvement mindset and raise any possibilities for improvement to our processes to underwriting support management. Assist and support the team on ad hoc tasks and projects or other duties as reasonably requested. Contribute to system and process change activities as directed by Underwriting Support Management.


Communication:Inform underwriting support management and underwriting teams of any potential backlogs or build-up of work as required. Ensure all queries are responded to within 3 days of receipt, if no resolution then advise query originator of the delay.


Skills and Experience:Prior experience in the insurance industry, preferably within the London/ Lloyd's Market and delegated authority management Experience with transactional insurance systems Advanced verbal and written communication skills and the ability to interact with a diverse group Demonstrate ability to handle out-of-the-ordinary policies Good MS Office skills; in particular Excel. Ability to retrieve reports and manipulate data to satisfy any monthly or ad hoc information request from assigned line of business Experience of working to varying and tight deadlines Ability to work independently Advanced prioritisation skills. Strong analytical skills required


About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly.


For more information, please follow the links below:
https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us
https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion