Job Description

General:

Job Title:

Delegated Operations Analyst

Division:

Beazley Shared Services - Underwriting & Claims Operations

Reports To:

Delegated Operations Team Lead

Key Relationships:

Delegated Operations team; Underwriting teams; Claims teams; Claims Business Management team; Conduct Risk team; Brokers; Coverholders; TPA's; Compliance team; Lloyd's Delegated Authorities Team.

Job Summary:

To help and facilitate Underwriters and Business Managers in the management and monitoring of their delegated portfolio. Providing assistance where required to the wider team and ensuring the company operates with an effective supervision and monitoring in respect of delegated activities whilst providing continuous improvements to the function.

Key Responsibilities:

Ensuring your allocation of new and renewal binders are assessed and approved in line with agreed approval process. Ensuring all other methods of placements (including lineslips, master policies and consortium contracts) are reviewed and approved in line with Beazley and Lloyd's processes. Liaise with relevant internal and external stakeholders to ensure mid-term change requests are handled and approved appropriately. Represent Delegated Assurance on various internal and external Committee and Groups. Advising internal stakeholders of any appropriate actions which are required and ensure these are addressed. Ensure on-going monitoring requirements are notified in line with our internal processes to the business managers and managing any queries, which arise from this oversight. Resolve queries that arise to deliver commercial and pragmatic solutions for the business, providing appropriate recommendations, guidance and support where appropriate to key stakeholders. Support the wider Delegated Operations team to ensure internal procedures and systems relating to all delegated methods of placement are kept up to date and adhere to regulatory requirements and best practice guidelines. Conducting ad-hoc project work in line with the Delegated Operations team strategy and supporting internal stakeholders and other members of the team where required. Assist in other activities of the team as required to comply with relevant Beazley procedures and policies. Engage closely with the trading teams, to drive continued improvement and engagement to help achieve Beazley's longer-term growth and business strategy. Build and maintain strong working relationships with key stakeholders within the business. Develop and maintain a strong working relationship with the Delegated Authorities Team at Lloyd's.

General:

At Beazley we are committed to doing the right thing because it is the right thing to do. It is important that within all your interactions both internally and externally you adhere to this principle through adoption of Beazley's core values and behaviours - PIED and Being Beazley.Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers. Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the Talent Management development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system. Display business ethics that uphold the interests of all our customers. Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs. Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management. Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Personal Specification:

Education and Qualifications

Educated to A Level or equivalent. Degree in any discipline - preferred but not essential.

Skills and Abilities

The ability to establish close working relationships with a range of talented professionals who operate under constant time pressure. Excellent organisational skills. Analytical, able to review reports, extract relevant issues and assess their importance. Assertive, able to provide challenge to internal and external stakeholders to ensure issues identified are adequately addressed and brought to an acceptable conclusion. Able to communicate effectively both verbally and in writing with both internal and external stakeholders and to successfully manage these relationships. Ability to negotiate and influence at all levels. Strong communication skills, both verbal and written. Team worker as well as able to work on own initiative. Strong organisation skills with the ability to manage own time, meet deadlines and prioritise. Ability to command respect from colleagues at all levels. Understanding of both strategic and operational details. Meticulous, precise, thorough, good at record keeping. Strong computer skills - good working knowledge of MS Office, intermediate excel, word and PowerPoint skills.

Knowledge and Experience

Previous experience of working in a Lloyd's/General insurance environment. Knowledge or experience of binding authority business advantageous. Audit knowledge or experience beneficial. Previous administrative experience.

Aptitude and Disposition

Outcome focussed, self-motivated, flexible and enthusiastic. Professional approach to successful interact with internal as well as external contacts. Team player with a 'can do' attitude. Determination, persistency and strength of mind. Flexibility - the environment for the role is changing rapidly and will do so continuously. Assertive, persuasive, resilient.

Competencies

Team working. Information seeking. Achievement Orientation. Customer focused. Technical Competence. Multi-tasking. Communication. Initiative. Organisational Awareness. * Concern for quality.