Job Description

About the role:

We are looking for a committed, proactive and dynamic professional to join our team as the

Delivery and Installation

Manager.

The role is vital for ensuring the seamless delivery and installation of our furniture products. You will be responsible for managing and scheduling the installation team (currently around 25+ staff), ensuring they are fully informed of project information, along with liaising with clients clearly and efficiently, delivering excellent customer service.

Our

Delivery and Installation

Manager will:

Have high levels of communication skills.

Plan and execute installation schedules, accounting customer preferences, availability of resources, and efficient utilisation of teams.

Lead and manage installation and fitting teams, ensuring they are equipped with the correct tools and resources to complete the job.

Support the identification and resolution of post-installation snags or issues reported by customers.

Oversee the maintenance, scheduling, and efficient utilisation of the company's vehicle fleet.

Ability to manage and mentor the team to enhance team performance and customer satisfaction.

Develop, implement and deliver policies and procedures related to installation quality, safety protocols, and customer interactions.

You will need:

Strong leadership and communication skills.

Strong organisational and coordination skills to manage various logistics processes simultaneously.

Ability to lead by example.

Ability of problem solve under pressure.

Ability to adapt a plan due for situation changes.

A sound and logical thought process.

Remain calm under pressure.

Aptitude for identifying challenges, proposing innovative solutions, and effectively resolving issues.

Dedication to providing exceptional service and maintaining high customer satisfaction levels.

Job Type: Full-time

Pay: 37,000.00-40,000.00 per year

Benefits:

Company pension Free parking Gym membership Health & wellbeing programme
Work Location: In person