Job Description

Location: Norwich - Norfolk Pay Rate: 12.50 rising to 13ph upon successful completion of Per Hour
Position: Permanent

Description

Role Purpose:

We are seeking a dedicated and reliable Delivery Driver to join our Operations team. Your primary responsibility will be to ensure that all tasks are completed to schedule and in line with our company's high standards. As a Delivery Driver, you will play a crucial role in delivering excellent service to our customers while maintaining the efficiency and safety of our delivery operations.


This role will work 5 days per week on a Monday to Saturday rota.


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Who We Are

At

Mattressman

, we're dedicated to providing our customers with the best sleep solutions. We pride ourselves on our outstanding customer service and our commitment to making a positive impact in the lives of our customers. As part of the Mattressman workforce, you'll be joining a team that values collaboration, innovation, and excellence.

Duties and Responsibilities:

Vehicle Checks:

Perform basic vehicle checks and complete vehicle inspection reports to ensure optimal performance and safety.

Delivery Duties:

Load, transport, and deliver items to clients' homes in a safe and timely manner.

Order Review:

Review orders before and after delivery to confirm completeness and customer satisfaction.

Customer Service:

Provide outstanding customer service by addressing queries and concerns from clients with professionalism and courtesy.

Route Adherence:

Follow assigned routes and time schedules to ensure timely deliveries.

Legal Compliance:

Abide by all transportation laws and maintain a clean driving record.

Documentation:

Complete all necessary delivery documentation accurately.

Team Liaison:

Communicate effectively with the management and customer services team.

Additional Duties:

Undertake any other responsibilities as required by management.

Knowledge and Experience:

Essential:

+ Valid driving licence.

Desirable:

+ Previous house-to-house delivery experience is advantageous but not essential as training will be provided.

Skills, Attributes & Behaviours:

Essential:

+ Strong time management and customer service skills.
+ Ability to walk, drive, lift, and carry heavy items for extended periods.
+ Attention to detail.
+ Capability to work independently or as part of a delivery team.

Why Work for Mattressman?

At Mattressman, we pride ourselves on fostering a supportive and inclusive workplace where everyone can thrive. As part of our operations team, you will be given opportunities for personal and professional growth, along with the chance to make a meaningful impact in your role.

Company Benefits

Simply Health cashback scheme after completion of probation Enhanced annual leave allowance Values Champion scheme with monetary reward Funded team social events Staff and friends & family discounts Staff canteen, breakout room and games room * Free onsite parking