Job Description

We are a leading UK debt purchase business focused on helping customers resolve their financial obligations in an ethical and manageable way. As we continue our growth journey, we are committed to delivering world-class digital experiences for our customers, partners, and stakeholders.

We are seeking a talented

Delivery Lead

to lead the end-to-end delivery of multiple, concurrent projects within a fast-paced, dynamic environment.

As a

Delivery Lead

at Perch Group, you will be responsible for leading the end-to-end delivery of multiple, concurrent projects within a fast-paced, dynamic environment. This role requires a strong understanding of both Agile and Waterfall methodologies, as well as expertise in Business Analysis & Continuous Improvement. Ideally, you will have experience in

debt collection

or financial services industries, working closely with demanding stakeholders to ensure that projects are delivered on time, within scope, and to the highest quality standards.

The role is hybrid, with the opportunity to work from both the

Blackpool & Manchester

offices. The successful candidate will be adept at managing cross-functional teams, building strong relationships, and driving continuous improvement within the project delivery process.

Culture & Environment

Working at Perch Group will be both challenging and rewarding. You'll collaborate with senior leaders and business units with unique perspectives, and you'll have the autonomy to shape the consumer journey at scale. Expect to be challenged, held accountable, and to deliver digital products that make a tangible difference for customers

Key Responsibilities

Project Delivery
Lead the full life cycle of multiple, concurrent projects, ensuring successful delivery of project outcomes from initiation to closure across various business functions.

Stakeholder Management
Collaborate with internal and external stakeholders, managing their expectations and delivering on key objectives in a high-pressure, fast-paced environment. Acts as the

Voice of the Customer

in Sprint Planning and reviews

Agile & Waterfall Methodologies
Apply both Agile and Waterfall frameworks to manage projects, adapting the methodology to best fit the project's needs. Facilitate Agile ceremonies such as daily stand-ups, sprint reviews, and retrospectives where applicable. Owns and prioritises the

Product Backlog

.

Business Analysis
Analysis of Change Requests and Problem Statements to understand root causes and best course of action to deliver tactical and strategic solutions, acknowledging Technical and Business Risks, Assumptions & Dependencies. Defines

user stories

and

acceptance

criteria

.

Continuous Improvement
Drive continuous improvement initiatives, identifying inefficiencies in processes and implementing solutions to enhance project delivery and team performance.

Risk & Issue Management
Proactively identify, manage, and mitigate project risks and issues, ensuring that corrective actions are taken when needed to maintain project timelines and deliverables.

Resource Management
Effectively manage resources across multiple projects, ensuring the right team members are assigned to tasks and that workloads are balanced to optimise project success.

Budget & Financial Oversight
Monitor project budgets, ensuring that costs are controlled and aligned with the financial objectives of the business.

Benefits Management

Ensuring benefits are understood, documented, owned and realised within the delivery lifecycle.

Change Management
Lead and implement change management strategies to ensure smooth transitions and successful adoption of new processes or systems within projects.

Cross-functional Collaboration
Work closely with technical and business teams to align project goals with strategic business objectives, ensuring that both functional and non-functional requirements are met. Ensures the dev team builds the

right features in the right order

.

Required Skills and Experience

Proven Experience in Debt Collection or Financial Services Industry
Experience within the debt collection sector is highly desirable, with an understanding of the regulatory and compliance environment in which Perch Group operates.

Strong Agile and Waterfall Methodology KnowledgeDemonstrated experience managing projects using both Agile and Waterfall approaches, with the ability to tailor project management methodologies to suit business needs.

Continuous Improvement Mindset
Proven track record of driving continuous improvement initiatives, streamlining processes, and enhancingteam performance.

Stakeholder Management
Demonstrated ability to manage demanding stakeholders, balancing priorities while maintaining effective communication and ensuring alignment with business goals.

Multi-project ManagementExperience delivering multiple end-to-end projects concurrently in a fast-paced environment, with the ability to manage competing priorities and deadlines.

Strong Leadership SkillsAdept at managing and motivating cross-functional teams, fostering a collaborative environment, and driving results.

Business Analysis & Problem SolvingA strategic thinker with the ability to identify and solve business-related challenges, as well as uncover new opportunities for growth or efficiency. You will be expected to collaborate with stakeholders to understand business pain points, evaluate market trends, and recommend solutions that align with company goals. This includes rethinking processes, improving customer experiences, and ensuring that business objectives are met through innovative, value-driven approaches.

Adaptability and ResilienceComfortable working under pressure and adapting to changing priorities in a dynamic environment.

Professional Training / Accreditations

Required

Project Management Certifications (e.g., PRINCE2, PMP, ScrumMaster, Agile Certified Practitioner) or equivalent practical experience.

Strong proficiency in project management software and tools (e.g., JIRA, Microsoft Project, or equivalent).

BusinessAnalysis (BCS) or equivalent practical experience.

Desirable

Continuous Improvement (e.g., LSS Green Belt, Black Belt) or equivalent practical experience.

The Application Timeline

A first stage video call with the internal talent acquisition team (15 minutes) A second stage competency interview with the hiring manager (60 minutes)
Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application ASAP to avoid any disappointment.

If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.

Why you should be EXCITED to apply...

70,000

+ up to 20% of your annual salary, paid as a bonus. This role is based at our

Blackpool

office, conveniently located just off the M55 or

Manchester Spinningfields

office. Travel may be required between these locations based on business requirements. 37.5 hours per week. We offer

flexible and hybrid

working

between our core hours of 8am- 6pm, Monday to Friday. The opportunity to complete

formal qualifications

and learn on the job in a successful, growing organisation. And many more benefits to support your

wellbeing and professional development

.
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.

If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email recruitment@perchgroup.co.uk.

PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.

Job Type: Full-time

Pay: From 70,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Referral programme Sick pay Work from home
Application question(s):

Will you now or in the future require sponsorship for employment visa status? Which office would be preferable for you to work from? (Blackpool or Manchester)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Blackpool FY4 5LW