Job Description

ABOUT JOURNEY

We've been solving problems for clients since 2001. Based in London and Auckland, we are a studio of multi-disciplinary designers, strategists and tech-enthusiasts balancing the precision of technology with the art of human connection. Whether crafting customer experiences, designing digital touchpoints, or implementing AI solutions, we believe in elevating the customer experience.

We love what we do, and we do it well. We look after each other and have fun together. Our goal is to make Journey the place where you can do the best work of your career and enjoy yourself at the same time. We don't work like traditional agencies. No slow communication chains. You work directly with the people who make decisions.

Our values aren't just wall art. Learn Why means we're curious before we're clever. Never Settle means we ask how to level things up. Be a Radiator means bringing the right energy at the right moment. Be Prepared means knowing your craft inside out. Getting naked (keeping your clothes on, but taking your pride off) means honest conversations, difficult feedback when needed, and no extra corporate layers.

ABOUT THE ROLE

Level:

Experienced intermediate or early-senior.

Location:

Old Street, Central London.

Flexible working

(up to two days working from home).

Duration:

This is a full-time (40 hour/wk), fixed-term role until 31 December 2026.

For this role you must have the legal right to live and work in the UK and be based in London or within an easy commute to London. We will not be offering a visa to overseas candidates for this role, and you will not be able to work from offshore.

A competency test and other assessments will form part of the interview process.

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Based in Journey's London studio, a short walk from Old Street tube station, you'll project manage a series of workstreams that form part of an innovative, pan-European omnichannel customer engagement programme for a leading pharmaceutical company. Think high-profile, lots of moving parts, and the kind of complexity that makes things interesting.

Working in a small, dedicated team of CX and data strategists, UX/UI designers and Content Creators, you'll keep large, complex digital marketing projects within estimates and agreed timelines. With support and oversight from the Operations Lead and Programme Lead, you'll be the organisational heartbeat of the project.

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KEY RESPONSIBILITIES:

Sprint management and task orchestration. You'll define, organise and assign tasks to the Journey delivery team and external partners using Jira, working on a 2-weekly sprint cycle. This means creating detailed tasks and briefs that ensure clarity around deliverables, and supporting delivery by coordinating all the documentation the team needs. Timeline mastery. Preparing and managing detailed project boards and timelines for each workstream using Jira and the broader Atlassian suite. You'll hold accountability for these timelines and communicate updates to all stakeholders - internal and client alike. Data and reporting support. You'll help the Programme Lead prepare data reports that demonstrate programme impact and provide insights for data-driven decision making across the project. Meeting coordination and facilitation. From daily stand-ups to sprint planning sessions and retros, you'll coordinate and run team touchpoints that keep everyone aligned. You'll organise client meetings from agenda setting through to delivery team briefings, ensuring everyone knows what's needed and expected. Quality assurance. Following rigorous QA processes to uphold our standards of excellence. This ranges from cross-checking design assets against source content through to user testing of implemented assets (webpages, landing pages, emails). Communication. Liaising with stakeholders to provide written updates and regular reports on progress, risks and budget status. Managing delivery-related communications with the client. Ensuring all outputs and actions are communicated through the appropriate channels. Resource management. Managing and scheduling project resources in line with deliverables and timelines. Culture building. Motivating and building the delivery team and London Studio culture by representing Journey values in everything you do.

ABOUT YOU

You're an excellent communicator, both written and oral. You use these skills to build trust and rapport with all your internal and external stakeholders. You know how to occasionally deliver bad news but keep stakeholders engaged and happy. You have a very strong attention to detail, thrive on a challenge and have a real passion for project management. You call out issues fast and love to find solutions. You're highly organised, motivated and passionate, willing to tackle demanding tasks and take ownership. You're great at multi-tasking, juggling many different projects and deadlines every day. You enjoy keeping a 'tidy ship' from an admin and organisational perspective. You can manage multiple projects in a fast-paced, time-sensitive environment. You identify scope creep and manage a backlog of work effectively. You're confident making suggestions and push back where required. You're flexible in your approach to different team members, helping to motivate others and inspire a positive attitude. You see the bigger picture and think inter-connectively across multiple workstreams and teams. You understand cause and effect beyond just what's in front of you, recognising how decisions in one area ripple across the entire programme. You excel at project management administration, including expectations, deadlines and monitoring progress against targets. You're happy to 'muck in' regardless of the nature of the task. You maintain your customer focus and take pride in the quality of your output in addition to task completion. You're results-oriented, anticipating client needs, spotting opportunities for the business and delivering value to clients. You can interact with clients at various levels and across functions, managing expectations to ensure satisfaction. You have a strong grasp of data and use it effectively to inform strategic decisions in shaping programme and product strategies.

ESSENTIAL EXPERIENCE

You have 4+ years' experience working in client service, project management or account executive roles. Given the nature of the role, ideal experience would be from within a digital agency/digital marketing environment or similar, where you're used to working on big, complex and fast-moving projects. You have a strong track record delivering digital/digital marketing projects. You have working knowledge of core project management methodologies - confident in both Agile and traditional forms. You have experience leading Agile ceremonies (Sprint Planning, Retros, Daily Stand-ups) and are confident doing so with senior stakeholders present. You understand best practices in the digital landscape, including usability, design, development and project management. You have experience coordinating and/or leading cross-functional teams (including creative and technology), setting project objectives and managing them. You have demonstrated experience through the entire lifecycle of digital projects. Ideally, you have exposure to healthcare/pharmaceutical clients. You have an extremely good eye for detail and experience performing QA tasks in digital and/or design environments - from proofreading copy through to user testing. You're conversant with project management tools and ideally have working knowledge of the Atlassian suite (Jira, Confluence) and Figma. You may also have experience with data and metrics associated with marketing campaigns and reporting these back to stakeholders.

BENEFITS

Being part of a super-lovely team. A competitive salary. Flexible working (hybrid home/office days). A highly-supportive, people-oriented culture and working environment. Support from head office in New Zealand. Being a part of Journey's growth journey in EMEA.

APPLY FOR THIS ROLE

You can apply here on Indeed, at which point we will send you a comprehensive Journey Job Application Form to complete. Alternatively, you can go straight to the job application form: http://bit.ly/Journey-Job-Application

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Journey-Digital.com
Brave Navigators for Bold Journeys.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 45,000.00-55,000.00 per year

Benefits:

Flexitime Work from home
Work Location: In person