Job Description

What will you be doing?
Working within our CRM Services team (Salesforce), you will lead two cross-functional engineering teams to deliver and support our CRM platforms using DevOps principles. You will be adept at delivering complex IT change and removing any barriers to delivery to create an environment in which the team can succeed. You will coach team members and facilitate continuous improvement and apply the most appropriate agile and devops techniques for the environment that helps maintain focus on delivering value against the product or transformation vision.
The Delivery Manager will be responsible for all line management aspects of the team and will be experienced in leading and creating high performance and motivated teams, where people are engaged and excited about the outcomes they deliver.
The role will work closely with the Product Ownership teams and relevant business stakeholders to help build roadmaps, ensure they are grounded, and that the vision is understood and shared with the team.
Key points of the role -
DevOps Delivery
The role is accountable for delivering change and products using agile and devops principles through a cross-functional engineering teams. The role will be accountable for the delivery practice, and the quality of the teams outputs and provide quality estimates and forecasts at different stages of the delivery lifecycle. The role will work alongside Product Owners and business stakeholders to ensure roadmaps are grounded and those roadmaps are shared are understood by the team. The role will take on the responsibilities of scrum master. The role will also be responsible for identifying changing capacity and skills requirements for their teams based on roadmaps and planning for those changes in advance to ensure the right team is in place at all times.
Line Management
The role is accountable for the line management of all team members, including contract staff. All team members should have a clearly defined role profile that aligns to their career, regular one on one discussions and clear objectives. Their appraisals should be well grounded and provide behavioral examples of opportunities for improvement. The role is accountable for clearly defining the oversight and mentoring that is required to provide the individual performer with the right environment for them to be successful.
Continuous Improvement
The role is accountable for assuring that the team regularly engage in continuous learning, and that lessons are continually fed back into the team's working practices to ensure that the delivery team performance continually improves. The role will also actively participate in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice.
Tools and environment
The role is accountable for identifying the necessary tools and environments needed to allow the team to perform at a high standard.
Management Information: The role will be responsible for providing management information on a regular basis that allows the performance of the individual and the team to be monitored against agreed targets and set budgets.
Stakeholder Management: The role will have significant visibility across the organisation and will be required to effectively manage stakeholders at various levels. It will be vital for the role to build strong working relationships with the delivery team's relevant Product Manager or business stakeholder.
What would we like from you?
Scrum Master Certified or relevant working knowledge
Strong technical background in Salesforce and be able understand and challenge plans, design, and issues within technical projects and assess the appropriateness of any approach proposed by the team.
Demonstrable career progression through a hands on engineering career path.
Experience managing multiple engineering teams, Salesforce deliveries along with Change and release management experience in a cloud environment
Proven experience balancing multiple priorities and dealing with ambiguity
Experience of line managing and mentoring technical staff including leading, and coaching cross-functional teams
Experience of senior stakeholder management
Encourage continuous learning, and support with creating high performing and motivated teams.
It would be great if you have the following:
Experience of delivering IT change within a payments processing organization
Salesforce Certifications
Experience delivering change within Microsoft Azure
Azure DevOps knowledge
Familiarity with Product Ownership approaches
What can we do for you?
The majority of this role will be remote (Hybrid) but will require some travel to our bright and modern offices in Welwyn Garden City.
Holiday purchase scheme, with 25 days holiday plus bank holidays as standard.
On-site gym at our office (Free), and nationwide corporate rate gym membership
Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays
Contributory company pension scheme
Progression and Development
Private medical insurance
Electric Car Scheme
Life assurance of 3 x annual gross salary, with the option to purchase additional cover
You're also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card
We're committed to building a culture that empowers all our people to thrive and feel a sense of belonging at PayPoint.
Description
Working within our CRM Services team, you will lead two cross-functional engineering teams to deliver and support our CRM platforms using DevOps principles. You will be adept at delivering complex IT change and removing any barriers to delivery to create an environment in which the team can succeed
Key Responsibilities
The Delivery Manager will be responsible for all line management aspects of the team and will be experienced in leading and creating high performance and motivated teams, where people are engaged and excited about the outcomes they deliver
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Life at
PayPoint
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Culture overview
It's an exciting time to join PayPoint as we continue to grow rapidly, using our retail products and services expertise to develop innovative payment solutions for diverse markets.
At PayPoint, we pride ourselves on our workplace culture and the positive working environment we create. We are committed to creating a diverse workforce and invite applications from candidates of all backgrounds. We are always looking for talented, smart and creative people to join our business.
Our values
Our Vision is to achieve first-time delivery of outstanding technology and services to our customers, create a dynamic place to work for our people and deliver positive outcomes for all our stakeholders.
We do this by living our six values, which together form the DNA of our culture. They guide our behaviour and interactions with all of our customers.
Via our Monthly Values Award programme, we recognise individuals who demonstrate our company values in their day to day role. Each month we focus on one of our six values and reward an employee with 200 worth of Love2shop vouchers and the use of a premium car parking space for one month.
Ambitious:
Striving to achieve more
Always seeking to improve, in terms of personal development as well as what you do for the business
Creating an infectious energy and buzz
Being open to trying new things and learning from the experience
Collaborative:
Involving the right colleagues from across the business at an early stage to achieve the best outcome
Pulling together to get things done
Thinking beyond your own team/role to do the right thing for the business
Good communication - being transparent, keeping others informed and asking for and giving feedback
Accountable:
Taking responsibility for outcomes
Doing what you say you are going to do
Flagging issues/problems early
Putting things right when they do go wrong
Results-focused:
Focusing on activities that will have the biggest positive impact
Understanding what it takes and galvanizing people across the business to ensure plans are delivered successfully
Always acting ethically and with integrity
Celebrating the success of all involved
Can do:
Being open, positive and helpful
Finding ways to overcome challenges
Going the extra mile to get things done
Being able to adapt quickly to different situations
Good colleague:
Taking the time to get to know colleagues and have fun
Thinking of others/the team
Supporting colleagues through difficult times
Providing good quality work to others

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Employee benefits
Cycle To Work
Flexible Hours
Flexible Working
Free Food
Free Parking
Laptop
Life Insurance
Pension
Private Healthcare
Share Options
Wellbeing Programme
Office vibe
CITY CENTRE
FRIDAY DRINKS
OPEN PLAN
SOCIAL EVENTS
Location
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Tech at
PayPoint
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Leadership
Simon Coles
Chief Technology Officer
Engineering principles
AGILE PROCESS
AUTOMATED ACCEPTANCE TESTING
CONTINUOUS DEVELOPMENT
CONTINUOUS INTEGRATION
MICRO SERVICES
PAIR PROGRAMMING
SCRUM
TEST DRIVEN DEVELOPMENT
UNIT TESTING
Company tech stack
AngularJS


Blazor


Bootstrap


C#


CSS 3


Docker


.Net


.Net Core


Git


Golang


HTML5


JavaScript


jQuery


Kanban


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