Job Description

DESCRIPTION

At Amazon, we understand that work doesn\'t stop on the job.
That\'s why we have warehouse jobs that work for you.

Job title - Customer Service Delivery Station Liaison
Location - DBI7- MP411,Magna Park Hawke Way, Lutterworth, LE17 4XN
Pay Rate - \xc2\xa311.40
Shift: Wednesday - Saturday 10:00 - 20:45
Contract: Type - Permanent

Join us as a Customer Service Delivery Station Liaison and provide outstanding customer service from within the heart of Amazon\'s delivery station in Lutterworth. Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as pre-emptively solving delivery issues to reduce customer effort.
It\'s a crucial role in Amazon\'s Customer Service team as part of our mission to be Earth\'s most customer-centric employer.

What will you do as a Customer Service Delivery Station Liaison?

• Respond to customer escalations directly, contacting them via phone and email to understand the problem and obtain information needed to help them get their parcel
• Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues
• Act as an interface between our customers and the external delivery service partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery
• Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers
• Treat customers with respect, resolve conflicts and set appropriate expectations
• Approach problems logically and with good judgment to ensure the best customer outcome
• Make quick and effective decisions on behalf of the customer
• Work a full-time, shift-based schedule (40+ hours per week)
• Monitor customer deliveries in real-time for delivery success
• Perform the following tasks, with or without reasonable accommodation:

• Locate packages in station warehouse and liaising face to face with delivery station stakeholders
• Work in an environment where the noise level varies and can be loud
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

BASIC QUALIFICATIONS

What skills and qualifications do you need?

• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
• Previous experience, or an interest to work, in customer service
• Ability to effectively prioritize work time to ensure efficiency
• \'A\' Level education or equivalent preferred

What will you get in return?

• Pension plan
• Competitive holiday (30 days)
• Health insurance
• Life insurance
• Amazon discount code
• Employee assistance program

If this role sounds like it\'s for you, then click on the link below to start the application process!
You\'ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.

If successful, we will contact you about the next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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