Job Description

Delivery Support Officer

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Application closing date w/c 22/09/2025



We expect to hold interviews in person week commencing w/c 06/10/2025

A bit about the role...

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Working in a team with Donna Wright our Delivery Support Manager, Wendy Thompson Senior Delivery Support Manager and Antonia Hamer Delivery Support Manager, the Delivery Support Officer will play a critical role in Northern Development. You will be joining our small but enthusiastic, friendly, and highly skilled team, who are committed to making positive impact in how Development meets its targets.





We believe in delivering a first-class customer service, resolving queries informally wherever possible, taking an innovative and creative approach to problem solving. We believe in working in a collaborative/flexible way to foster good decision making and problem solving within the team.





This is a rare chance to shape the future of housing delivery in a fast growing, national organisation with real social purpose. Working with key stakeholders and a professional team you will ensure efficient, consistent and effective resolution of programme queries and the have the opportunity to help support creation of new communities.





The role will support the design and delivery of key strategic projects around the North. There are some exciting and ambitious projects to get involved with and this is an excellent opportunity to balance day to day delivery whilst bringing innovative solutions to the Development Directorate offering.

A bit about you...

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You'll be comfortable supporting the Development team with programme queries, aiming to ensure efficiency, consistency and drive quality. You will be proficient in Microsoft tools, able to utilise Excel to an advanced level and have experience with Power BI.





Delivering on a mission as bold as ours isn't always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as a Delivery Support team. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade.





Whether your background is in stakeholder management, finance, business operations, or a related field, you'll bring your unique perspective to contribute to the success of the Delivery Support team. You will be able to demonstrate how you can work with others as part of a team in a collaborative, inclusive way.





We're looking for someone who can confidently support our team, but we're equally excited to help you grow and develop in these areas.

Who are we?

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Homes England: The Housing and Regeneration Agency





We believe that affordable, quality homes in well-designed places are key to improving people's lives. As the government's housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built.





How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety.





Together with our partners, we're accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come.

What we offer...

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As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We'll support you, wherever possible, so that you don't miss out on what matters to you.





Membership of the Homes and Communities Agency Pension Scheme, which is a contributory defined benefit scheme with the amount you receive on retirement based on your salary and years worked at the Agency.





Internal applicants: please note that if you are successful, the salary you are offered will be in accordance with our pay controls and pay policy. You can find details on the HR Hub SharePoint site.





If you ever need a bit of extra help, we have a great employee assistance programme, financial wellbeing support and access to many great discounts with leading high street names.





Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future.





If you are a member of a professional body, we'll pay for your membership and once you get your digital kit, you'll be good to go.





Homes England are a geographically diverse community. We work to a 50/50 office/ home based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way.





We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.





We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme.





If your application is shortlisted to interview we will require you to provide proof of your right to work in the UK at this stage.