Job Description

Job description

Dementia Forward

George Armitage House

Church Lane

Burton Leonard

HG3 3SD

Tel: 01765 601224

Registered Charity 1148225

Dementia Support Advisor - homebased/fieldbased

Job title:

Dementia Support Advisor - homebased/fieldbased

1.

Main purpose of the job

To provide a service for people with Dementia by providing information, advice, practical and emotional support from the point of diagnosis throughout the course of the disease.

2.

Position in the organisation

Reports to the Dementia Support Service Manager Liaises at all levels internally and with health and social care professionals externally, as well as other providers.

3. Scope of the job

To receive referrals that come in to Dementia Forward and act on them appropriately. To assess client's needs and provide a clear planned approach to the person's support needs. This is achieved through phone calls. To record and maintain client record keeping. To deal with requests for advice and information. To refer and signpost clients and carers into support through the range of available services.

4.

Duties and key responsibilities

Providing phone calls to assess support needs and to prepare individual plan of care to meet client and carer requirements. Provide Dementia related information which will include signposting to other agencies if appropriate. Actively undertake mandatory training in the following areas: - Safeguarding,
Mental Capacity Act, Health & Safety at work, Policies and Procedures, Lone

Working, First Aid and Food Hygiene.

It is the duty of the DSA to apply all of the above training knowledge and learned skills to their practice to the benefit of Dementia Forward clients/carers. Be prepared to undertake further training should it be deemed appropriate and relevant to the DSA role. Provide emotional support and empathy for people with dementia and their carers. Maintain responsibility for providing detailed information and advice regarding health and social care services and the services of other agencies in the local area. Maintain and update accurate and appropriate client records in line with data protection and confidentiality requirements. Be responsible for maintaining good communication standards and methods between clients, carers, staff and volunteers.
In order to achieve the above, Dementia Support Advisors are expected to:

Fully understand the opportunities that early diagnosis or pre-diagnosis support can present. Endeavour to learn and keep up dated on medical 'jargon' and new updates relevant to someone who has a memory problem or diagnosis. Maintain a good general overview of benefits and allowances e.g. Attendance
Allowance, Pension Credits, Council Tax disregard - and know where to signpost people to in order to obtain these.

Be aware of the information that is available from other organisations, internet etc but also be willing to research where needed. Obtain a general knowledge of the need and the application of relevant legal processes e.g. wills, tenants in common, power of attorney and know where to signpost people to for this work. Obtain a general knowledge of the need and the application of relevant financial processes e.g. how savings can affect the cost of care home fees and be able to signpost to reliable providers e.g. SOLLA the Society of Later
Life Advisors.

Acknowledge the need to 'know' the person they are supporting as much as possible by completing client profiles that will enhance the support DF can offer. Obtain and maintain a good knowledge of other providers and stakeholders in the area who can provide additional support to service users.

This job description is not exhaustive and serves only to highlight the main

requirements of the job content. The line manager may stipulate other

reasonable requirements.

This job description will be reviewed annually in line with annual appraisal and

performance review and may be subject to change.

Person Specification

All of the following requirements are essential.

Personal Attributes/ Qualities

Enthusiastic and self-motivated Able to show empathy for people with dementia and their carers Trustworthy and patient Flexible A good relationship builder Enjoys working as part of a team Non-judgmental An adaptable person who demonstrates sensitivity in various environments and situation
Job Type: Part-time

Pay: 14.07 per hour

Benefits:

Company pension Sick pay
Education:

GCSE or equivalent (required)
Licence/Certification:

Driving Licence (required)
Work Location: On the road

Reference ID: Dementia Support Advisor